Home >> Support Board

Support Board

Date/Time: Sat, 04 May 2024 02:16:59 +0000

How to Post a Message for Support

Daily OHLC and Donchian

View Count: 904

[2015-12-06 17:23:37] #1 [Go To First Post]
User170575 - Posts: 221
Hi, I am using the Daily OHLC to put a daily high bar on a 5 min chart. It appears that sometimes this is not accurate. I also tried the Donchian and it is not accurate and is showing the same inaccurate price as the daily bar. I did expand the trading hours to see if that might show these phantom trades but no luck. Any suggestions appreciated. Many thanks, Cy

[2015-12-07 01:40:54] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is too vague. Post an image of the chart and be 100% precise about specifically what the problem is by making reference to a specific place in the chart and why it is wrong. Provide an image of the chart, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image Also the Daily OHLC study does not draw bars but lines. So it is unclear what it is you are referring to to begin with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-07 01:41:39

[2015-12-07 13:51:29] #3 [Go To First Post]
User170575 - Posts: 221
http://www.sierrachart.com/image.php?l=1449495932959.png Good morning---take a look at the high line(green) on 12/2--it does not equal the high of the previous day---funny thing is it seems the Donchian on the previous day sees the same phantom data. There are other examples on this chart. Many thanks and have a nice day. Cy

[2015-12-08 04:00:15] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to get a Chartbook from you that contains one chart containing the Daily OHLC study which demonstrates this problem so we can test it on our side. Here are instructions to attach it: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-08 13:29:30] #5 [Go To First Post]
User170575 - Posts: 221
plz let me know if the file did not upload---thanks


Private File Attachment Deleted.

[2015-12-08 18:12:05] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Next time please only provide a chartbook that has a single chart because it is difficult when we are bombarded by a large number of charts. Once we found the particular chart that you posted an image of previously and removed all other studies other than the Daily OHLC study and checked it, it works correctly: http://www.sierrachart.com/image.php?l=1449598139858.png When you remove other studies from the chart, does it then work correctly? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-08 22:22:24

[2015-12-08 22:11:40] #7 [Go To First Post]
User170575 - Posts: 221
yes----all good, many thanks

[2015-12-08 22:23:56] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you tell what study was causing the problem? We would not think any of them would. We had not taken the time to figure out which one was causing it. Assuming the problem was there when all of the studies were on the chart but we had not checked. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-09 13:30:05] #9 [Go To First Post]
User170575 - Posts: 221
Good morning----LOL---as a matter of fact I can---but I would put money on it you already know!!! The studies all work great---I had the Time Line hiding the opening bar-- Thanks for all you help, Cy

[2015-12-09 16:31:06] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Time Line study will not remove a bar from being used in calculations of other studies. That is not possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-09 16:56:47] #11 [Go To First Post]
User170575 - Posts: 221
I don't think it removed it--just covered it up---I may have had the width to wide also---it is fixed---many thanks

To post a message in this thread, you need to log in with your Sierra Chart account: