Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Tue, 23 Apr 2024 08:02:38 +0000
Transact connection problem after update to version 990
View Count: 1434
| [2013-06-20 16:11:33] |
| RQ - Posts: 50 |
|
I'm running the SC software on multiple computer systems. This afternoon I updated to version 990 on one system. While trying to connect to transact data the system forces a disconnection As a point of interest I'm not using infinity futures S charts. My SC systems are independent and I would prefer to keep it that way if possible. Please see copy of log below Not connected to the Trading service. Select 'File >> Connect to Data Feed' to connect. You may need to reconnect with 'File >> Disconnect'. 'File >> Connect to Data Feed' | 2013-06-20 16:31:47 You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2013-06-20 16:32:03 This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-20 16:32:11 MAC Address Not Authorized | 2013-06-20 16:32:14 Connection Lost To Transact Price Server. | 2013-06-20 16:32:14 You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2013-06-20 16:33:17 This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-20 16:33:32 MAC Address Not Authorized | 2013-06-20 16:33:35 Connection Lost To Transact Price Server. | 2013-06-20 16:33:35 You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2013-06-20 16:34:16 This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-20 16:34:23 MAC Address Not Authorized | 2013-06-20 16:34:26 Connection Lost To Transact Price Server. | 2013-06-20 16:34:26 You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2013-06-20 16:35:47 This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-20 16:35:59 MAC Address Not Authorized | 2013-06-20 16:36:03 Connection Lost To Transact Price Server. | 2013-06-20 16:36:03 You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2013-06-20 17:02:17 This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-20 17:02:23 MAC Address Not Authorized | 2013-06-20 17:02:25 Connection Lost To Transact Price Server. | 2013-06-20 17:02:25 |
| [2013-06-20 16:27:53] |
| |
|
Please contact your broker about this. They will help you. This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: