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Date/Time: Fri, 26 Apr 2024 00:04:57 +0000



Cannot get the Google Feed to work

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[2013-03-27 18:24:38]
CarlRostron - Posts: 80
Following on from post: http://www.sierrachart.com/supportboard/showthread.php?t=42169&highlight=Google+Data

I cannot get this to work at all, even with a well known stock like Microsoft.

Data connection s set to Google Finance, hit File --> Find Symbol, type in the Selected Symbol text box "MSFT-NASDAQ" (without quotations), click Open Historical Chart and I don't get anything just a blank chart.

Am I doing something wrong please?
[2013-03-27 19:19:43]
Sierra Chart Engineering - Posts: 104368
It worked for us:
Connected to Google Finance | 2013-03-27 14:18:48
HD Request # 1 - Downloading Historical Daily chart data for MSFT-NASDAQ. Starting date: 1963-03-28. | 2013-03-27 14:18:48
Starting updates for: MSFT-NASDAQ | 2013-03-27 14:18:48
HD Request # 1 - Receiving historical Daily data for MSFT-NASDAQ starting at 2012-03-29 | 2013-03-27 14:18:48
Writing historical daily data for MSFT-NASDAQ to the file MSFT-NASDAQ.dly | 2013-03-27 14:18:48
HD Request # 1 - Received 248 records from 2012-03-29 00:00:00 to 2013-03-26 00:00:00 (363.0 days) and wrote 248 records for MSFT-NASDAQ | 2013-03-27 14:18:48
HD Request # 1 - Daily download COMPLETE for MSFT-NASDAQ | 2013-03-27 14:18:48

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-03-27 20:00:06]
CarlRostron - Posts: 80
Ok really glad it works for you but that doesn't help me. Is there something please I can check to get this working? I have followed the instructions on your page and can attach screenshots to show what I am doing. If the post I attached in #1 was answered I may have had somewhere to go.

Thanks
[2013-03-27 20:24:05]
Sierra Chart Engineering - Posts: 104368
We do not provide much support for using Google. Although we can have a quick look at the Message Log. Please provide it by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-03-28 16:11:00
[2013-03-28 11:37:24]
CarlRostron - Posts: 80
Here we go:

Software version: 947 | 2013-03-28 11:36:32
Current Service Package: 3 | 2013-03-28 11:36:32
Usage end date: 2013-06-02 | 2013-03-28 11:36:32
Sierra Chart Historical Data Service is included. | 2013-03-28 11:36:32
Active service: Google Financial Data | 2013-03-28 11:36:32
Time Zone: +00:00:00 (UTC+00) | 2013-03-28 11:36:32
2013-03-28 11:36:32 Local computer clock time | 2013-03-28 11:36:32
2013-03-28 11:36:32 GMT time | 2013-03-28 11:36:32
2013-03-28 11:36:32 Time zone adjusted time | 2013-03-28 11:36:32
Time difference to server time: 7 seconds. | 2013-03-28 11:36:32
Program path: C:\SierraChart_EOD\ | 2013-03-28 11:36:32
Data Files path: C:\SierraChart_EOD\Data\ | 2013-03-28 11:36:32
OS Version Number: 6.1 | 2013-03-28 11:36:32

Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_EOD\Data\MSFT-NASDAQ.dly | 2013-03-28 11:36:36
HD Request # 1 - Downloading Historical Daily chart data for MSFT-NASDAQ. Starting date: 1963-03-28. | 2013-03-28 11:36:36
HD Request # 1 - Requesting historical daily data for MSFT-NASDAQ starting at 27/03/1963. | 2013-03-28 11:36:36
HD Request # 1 - Got a response from the SC Historical Data service. | 2013-03-28 11:36:37
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_EOD\Data\MSFT-NASDAQ.dly | 2013-03-28 11:36:37
HD Request # 1 - Received 0 records and wrote 0 records for MSFT-NASDAQ | 2013-03-28 11:36:37
HD Request # 1 - Daily download COMPLETE for MSFT-NASDAQ | 2013-03-28 11:36:37

Connecting to Google Finance... | 2013-03-28 11:36:38
Connected to Google Finance | 2013-03-28 11:36:38
Starting updates for: MSFT-NASDAQ | 2013-03-28 11:36:38

[2013-03-28 16:12:05]
Sierra Chart Engineering - Posts: 104368
OK we see the problem. Select Global Settings >> Data/Trade Service Settings >> Historical Data Service Settings. Enable Use Primary Service Server.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-03-28 16:12:21

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