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Date/Time: Fri, 20 Apr 2018 01:17:03 +0000



Cannot get the Google Feed to work

Support Request:
[2013-03-27 18:24:38]
CarlRostron - Posts: 57
Following on from post: http://www.sierrachart.com/supportboard/showthread.php?t=42169&highlight=Google+Data

I cannot get this to work at all, even with a well known stock like Microsoft.

Data connection s set to Google Finance, hit File --> Find Symbol, type in the Selected Symbol text box "MSFT-NASDAQ" (without quotations), click Open Historical Chart and I don't get anything just a blank chart.

Am I doing something wrong please?
[2013-03-27 19:19:43]
Sierra Chart Engineering - Posts: 59263
It worked for us:
Connected to Google Finance | 2013-03-27 14:18:48
HD Request # 1 - Downloading Historical Daily chart data for MSFT-NASDAQ. Starting date: 1963-03-28. | 2013-03-27 14:18:48
Starting updates for: MSFT-NASDAQ | 2013-03-27 14:18:48
HD Request # 1 - Receiving historical Daily data for MSFT-NASDAQ starting at 2012-03-29 | 2013-03-27 14:18:48
Writing historical daily data for MSFT-NASDAQ to the file MSFT-NASDAQ.dly | 2013-03-27 14:18:48
HD Request # 1 - Received 248 records from 2012-03-29 00:00:00 to 2013-03-26 00:00:00 (363.0 days) and wrote 248 records for MSFT-NASDAQ | 2013-03-27 14:18:48
HD Request # 1 - Daily download COMPLETE for MSFT-NASDAQ | 2013-03-27 14:18:48

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-03-27 20:00:06]
CarlRostron - Posts: 57
Ok really glad it works for you but that doesn't help me. Is there something please I can check to get this working? I have followed the instructions on your page and can attach screenshots to show what I am doing. If the post I attached in #1 was answered I may have had somewhere to go.

Thanks
[2013-03-27 20:24:05]
Sierra Chart Engineering - Posts: 59263
We do not provide much support for using Google. Although we can have a quick look at the Message Log. Please provide it by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-03-28 16:11:00
[2013-03-28 11:37:24]
CarlRostron - Posts: 57
Here we go:

Software version: 947 | 2013-03-28 11:36:32
Current Service Package: 3 | 2013-03-28 11:36:32
Usage end date: 2013-06-02 | 2013-03-28 11:36:32
Sierra Chart Historical Data Service is included. | 2013-03-28 11:36:32
Active service: Google Financial Data | 2013-03-28 11:36:32
Time Zone: +00:00:00 (UTC+00) | 2013-03-28 11:36:32
2013-03-28 11:36:32 Local computer clock time | 2013-03-28 11:36:32
2013-03-28 11:36:32 GMT time | 2013-03-28 11:36:32
2013-03-28 11:36:32 Time zone adjusted time | 2013-03-28 11:36:32
Time difference to server time: 7 seconds. | 2013-03-28 11:36:32
Program path: C:\SierraChart_EOD\ | 2013-03-28 11:36:32
Data Files path: C:\SierraChart_EOD\Data\ | 2013-03-28 11:36:32
OS Version Number: 6.1 | 2013-03-28 11:36:32

Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_EOD\Data\MSFT-NASDAQ.dly | 2013-03-28 11:36:36
HD Request # 1 - Downloading Historical Daily chart data for MSFT-NASDAQ. Starting date: 1963-03-28. | 2013-03-28 11:36:36
HD Request # 1 - Requesting historical daily data for MSFT-NASDAQ starting at 27/03/1963. | 2013-03-28 11:36:36
HD Request # 1 - Got a response from the SC Historical Data service. | 2013-03-28 11:36:37
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_EOD\Data\MSFT-NASDAQ.dly | 2013-03-28 11:36:37
HD Request # 1 - Received 0 records and wrote 0 records for MSFT-NASDAQ | 2013-03-28 11:36:37
HD Request # 1 - Daily download COMPLETE for MSFT-NASDAQ | 2013-03-28 11:36:37

Connecting to Google Finance... | 2013-03-28 11:36:38
Connected to Google Finance | 2013-03-28 11:36:38
Starting updates for: MSFT-NASDAQ | 2013-03-28 11:36:38

[2013-03-28 16:12:05]
Sierra Chart Engineering - Posts: 59263
OK we see the problem. Select Global Settings >> Data/Trade Service Settings >> Historical Data Service Settings. Enable Use Primary Service Server.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-03-28 16:12:21

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