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Date/Time: Thu, 28 Mar 2024 20:22:57 +0000



Constant Disconnects with SC Market Stats and TT Fix

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[2015-10-28 16:36:53]
cmet - Posts: 531
I am getting these types of disconnects/chart reloads constantly:

TT FIX Trading socket (152) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-10-28 09:31:36

AMP/TTNet | Connected to data and trading server. | 2015-10-28 09:31:44
Socket (169) | Shutdown and closed. | 2015-10-28 09:31:44
SC Market Stats | Disconnected from the server. | 2015-10-28 09:31:44
Socket (153) | Shutdown and closed. | 2015-10-28 09:31:44
SC Exchange Data | Disconnected from the server. | 2015-10-28 09:31:44
SC Market Stats | Starting real-time market data updates for: NISS-SP. ID: 1 | 2015-10-28 09:31:44
SC Market Stats | Connecting to the server ds3.sierracharts.com. Port 443 | 2015-10-28 09:31:44


I can't tell what responsible but it triggers a recalculation on all charts and it's happening at least 20 times a day.

Any insights?
[2015-10-28 17:33:03]
Sierra Chart Engineering - Posts: 104368
The only reason this would trigger a recalculation is when a chart is referencing another chart. Is that the case? Also, this happens because historical data is being downloaded upon the connection to the server.

Regarding this:

TT FIX Trading socket (152) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-10-28 09:31:36

This is due to an Internet connectivity problem. Have your broker give you a different IP address for another server if they have one available. Otherwise, use a different Internet connection.

It is a definitely essential for you to try a different Internet connection as part of troubleshooting this process. Also check all of your computer networking hardware. Try replacing any routers, switches and network adapters. And also try a different computer. All of this is part of the troubleshooting process.

We also maintain a connection to TT FIX through AMP and do not see these disconnections.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-10-28 17:36:36
[2015-10-28 17:56:51]
cmet - Posts: 531
I have linked charts but the Log seems to indicate that these recalcs are being triggered by Market Stat symbols (NVOL-SP, TICK-NYSE, NISS-SP, etc). Those charts have no links that I'm aware of.

Additionally, I have a connection monitor running and I don't see any dropouts there so I'm fairly sure it's not that.

I guess I'll have to contact my broker.
Date Time Of Last Edit: 2015-10-28 17:57:13
[2015-10-28 18:15:44]
Sierra Chart Engineering - Posts: 104368
Specifically what messages are you referring to in the Message Log relating to the Market Statistics symbols?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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