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Date/Time: Thu, 25 Apr 2024 03:50:52 +0000



Cannot execute stock trades with IB

View Count: 802

[2015-10-20 16:52:57]
Jagui - Posts: 19 Invalid SC Account Name.
When I try to buy apple shares, I get this error:

Interactive Brokers | Symbol Error: Unknown symbol with ID 1570 is unknown, unavailable, or improperly formatted. | 2015-10-20 18:37:30

The symbol on the chart is:

AAPL-STK-SMART/NASDAQ

And I'm doing the trade with chart trade.

The same happens if I try to buy an etf:

Interactive Brokers | Symbol Error: Unknown symbol with ID 1571 is unknown, unavailable, or improperly formatted. | 2015-10-20 18:49:02

the symbol on the chart is in this case:

IWM-STK-SMART/NYSE

which is the ISHARES RUSSEL 2000 ETF.

If I perform a symbol update from the server, I then get the same errors, but with different symbol IDs:

Interactive Brokers | Symbol Error: Unknown symbol with ID 1572 is unknown, unavailable, or improperly formatted. | 2015-10-20 18:51:49
Interactive Brokers | Symbol Error: Unknown symbol with ID 1573 is unknown, unavailable, or improperly formatted. | 2015-10-20 18:51:55


Please help.
Thank you.
[2015-10-20 17:59:10]
Sierra Chart Engineering - Posts: 104368
Change the symbol format to:
AAPL-STK-SMART without that additional suffix you are using.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-10-20 20:22:28]
Jagui - Posts: 19 Invalid SC Account Name.
It worked, thank you.

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