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Date/Time: Fri, 26 Apr 2024 12:53:11 +0000



can't download data of today intraday session

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[2013-06-18 08:42:50]
User34947 - Posts: 42
Hi,
today I'm not able to retrieve the historical data of the intraday session.
I am receiving only the current data when I am connected.
I'm using v.989, TT as data feed, symbol FGBL 201309-Eurex.
Message log says

HD Request # 1 - Historical data for FGBL-201309-Eurex is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-06-18 10:15:38
HD Request # 1 - Received 0 records and wrote 0 records for FGBL-201309-Eurex | 2013-06-18 10:15:38
HD Request # 1 - Intraday download COMPLETE for FGBL-201309-Eurex | 2013-06-18 10:15:38

I tried to delete and download data, also reload and recalculate chart but it didn't work.

I just wonder if it is a TT or SC problem.
Thanks.
http://www.sierrachart.com/image.php?l=137154477835.png

[2013-06-18 08:56:23]
Sierra Chart Engineering - Posts: 104368
Who is the broker you are trading with?

This is not a TT issue. The market data comes from the particular broker's TT FIX adapter.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-18 08:59:41]
User34947 - Posts: 42
Deep Discount Trading
[2013-06-18 19:55:50]
User34947 - Posts: 42
My broker says that they are able to retreive intraday data on eurex symbols using SC+TT,
so I really don't know where the problem can be. Still receiving the same message log

HD Request # 1 - Received 0 records and wrote 0 records for FGBL-201309-Eurex | 2013-06-18 21:48:17

I also returned to an older versione (v.976) but it didn't work.
Any ideas?


[2013-06-18 21:16:48]
Sierra Chart Engineering - Posts: 104368
We will contact your broker about this. For now there is no new historical data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-06-18 21:17:34

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