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cpu exception

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[2015-10-01 18:50:27] #1 [Go To First Post]
User42662 - Posts: 6
Hello, I have a problem that I can not get te files from eminiplayer. Seethelog file. What can I do? Peter de Vos Software version: 1282 \| 2015-10-01 21:45:56 Uses New Spreadsheets \| 2015-10-01 21:45:56 Usage end date: 2016-01-05 \| 2015-10-01 21:45:56 Enabled for: Advanced Features. \| 2015-10-01 21:45:56 Enabled for: Advanced Features 2. \| 2015-10-01 21:45:56 Enabled for: Sierra Chart Historical Data Service. \| 2015-10-01 21:45:56 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-10-01 21:45:56 Current selected Data/Trading service: Interactive Brokers \| 2015-10-01 21:45:56 Chart Update Interval: 500 \| 2015-10-01 21:45:56 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) \| 2015-10-01 21:45:56 2015-10-01 21:45:56 Local computer clock time \| 2015-10-01 21:45:56 2015-10-01 18:45:56 GMT time \| 2015-10-01 21:45:56 2015-10-01 21:45:56 Time zone adjusted time \| 2015-10-01 21:45:56 Time difference to server time: 32 seconds. \| 2015-10-01 21:45:56 WARNING: Your computer's clock is off by 32 seconds. For help with this Date-Time issue, press the Send for Analysis button. \| 2015-10-01 21:45:56 Program path: C:\SierraChart\ \| 2015-10-01 21:45:56 Data Files path: C:\SierraChart\Data\ \| 2015-10-01 21:45:56 OS Version Number: 6.2 \| 2015-10-01 21:45:56 Locale Information: C \| 2015-10-01 21:45:56 Checking for new symbol settings for ib \| 2015-10-01 21:45:56 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-10-01 21:45:56 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-10-01 21:45:56 Symbol settings are up-to-date for ib \| 2015-10-01 21:45:57 ES-201512-GLOBEX 1 Min #2 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-09-10 18:00:00. Next Bar Date Time: 2015-09-10 17:10:00. Filename: ES-201512-GLOBEX.scid \| 2015-10-01 21:46:01 ES-201512-GLOBEX 5 Min #1 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-09-10 18:00:00. Next Bar Date Time: 2015-09-10 17:10:00. Filename: ES-201512-GLOBEX.scid \| 2015-10-01 21:46:01 ES-201512-GLOBEX #8 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-09-10 18:00:00. Next Bar Date Time: 2015-09-10 17:10:00. Filename: ES-201512-GLOBEX.scid \| 2015-10-01 21:46:01 Warning: The Custom DLL study "emini-player.scsf_EMiniPlayer_Zones" has just caused a CPU exception. \| 2015-10-01 21:46:01 * Warning: This Custom DLL study may cause Sierra Chart to be unstable until you remove the study from your chart and restart Sierra Chart. \| 2015-10-01 21:46:01 * Intraday data recording state for symbol NISS-NQ is set to download pending. \| 2015-10-01 21:46:01 HD Request # 2 \| Downloading Intraday chart data for NISS-NQ to the file NISS-NQ.scid. Service: statscalc \| 2015-10-01 21:46:01 HD Request # 2 \| Download start Date-Time: 2015-10-01 21:45:14.000 \| 2015-10-01 21:46:01 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2015-10-01 21:46:01 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2015-10-01 21:46:01 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2015-10-01 21:46:01 Socket (3) \| Connected. \| 2015-10-01 21:46:01 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2015-10-01 21:46:01 Interactive Brokers \| TWS server version: 76 \| 2015-10-01 21:46:01 Interactive Brokers \| Connected. Waiting for account information. \| 2015-10-01 21:46:01 IB Account information received. \| 2015-10-01 21:46:01 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2015-10-01 21:46:01 Interactive Brokers \| Connected to Live account. \| 2015-10-01 21:46:01 Interactive Brokers \| Year-Month last connected to Live account: 2015-10 \| 2015-10-01 21:46:01 Interactive Brokers \| Requesting Trade Positions (IB account data updates) for account: U108* \| 2015-10-01 21:46:01 Next valid order ID: 1867 \| 2015-10-01 21:46:01 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. \| 2015-10-01 21:46:01 Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. \| 2015-10-01 21:46:01 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. \| 2015-10-01 21:46:01 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2015-10-01 21:46:01 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. \| 2015-10-01 21:46:01 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2015-10-01 21:46:01 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2015-10-01 21:46:01 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2015-10-01 21:46:01 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. \| 2015-10-01 21:46:01 Message from IB: HMDS data farm connection is OK:ethmds. IB Error Code: 2106. Request ID: -1. \| 2015-10-01 21:46:01 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2015-10-01 21:46:01 Next valid order ID: 1867 \| 2015-10-01 21:46:01 IB Account information received. \| 2015-10-01 21:46:01 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2015-10-01 21:46:01 Interactive Brokers \| Connected to Live account. \| 2015-10-01 21:46:01 Interactive Brokers \| Year-Month last connected to Live account: 2015-10 \| 2015-10-01 21:46:01 Interactive Brokers \| Received Trade Positions download end message for account U108* \| 2015-10-01 21:46:01 Socket (2) \| Connected. \| 2015-10-01 21:46:01 HD Request # 2 \| Sending historical data logon request message. \| 2015-10-01 21:46:01 Interactive Brokers \| Starting real-time market data updates for: ES-201512-GLOBEX. ID: 1 \| 2015-10-01 21:46:02 Interactive Brokers \| Subscribing to Symbol: ES, SecType: FUT, Expiry: 201512, Exchange: GLOBEX, Currency: , Multiplier: \| 2015-10-01 21:46:02 SC Market Stats \| Starting real-time market data updates for: NISS-NQ. ID: 2 \| 2015-10-01 21:46:02 SC Market Stats \| Connecting to the server ds3.sierracharts.com. Port 443 \| 2015-10-01 21:46:02 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-10-01 21:46:02 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-10-01 21:46:02 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-10-01 21:46:02 Socket (4) \| Connected. \| 2015-10-01 21:46:02 SC Market Stats \| Connected to server. \| 2015-10-01 21:46:02 SC Market Stats \| Sending logon request message. \| 2015-10-01 21:46:02 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2015-10-01 21:45:14. Record interval: 1. Symbol: NISS-NQ \| 2015-10-01 21:46:02 HD Request # 2 \| Decompressing data. \| 2015-10-01 21:46:02 HD Request # 2 \| Receiving Intraday data for NISS-NQ starting at 2015-10-01 21:45:14 \| 2015-10-01 21:46:02 HD Request # 2 \| Timestamp of first Intraday data file record written: 2015-10-01 21:45:14 \| 2015-10-01 21:46:02 Socket (2) \| Shutdown and closed. \| 2015-10-01 21:46:02 The network socket for historical data has been closed. \| 2015-10-01 21:46:02 HD Request # 2 \| Re-requesting historical data for NISS-NQ to get the latest data since the download was started while not connected to primary service. \| 2015-10-01 21:46:02 Intraday data recording state for symbol NISS-NQ is set to download pending. \| 2015-10-01 21:46:02 HD Request # 2 \| Received 16 records from 2015-10-01 21:45:14 to 2015-10-01 21:45:29 (15.0 seconds) and wrote 16 records for NISS-NQ \| 2015-10-01 21:46:02 HD Request # 3 \| Downloading Intraday chart data for NISS-NQ to the file NISS-NQ.scid. Service: statscalc \| 2015-10-01 21:46:02 HD Request # 3 \| Download start Date-Time: 2015-10-01 21:45:29.000 \| 2015-10-01 21:46:02 HD Request # 3 \| Using server: ds5.sierracharts.com port 10149 \| 2015-10-01 21:46:02 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2015-10-01 21:46:02 Intraday data recording state for symbol ES-201512-GLOBEX is set to download pending. \| 2015-10-01 21:46:03 Socket (5) \| Connected. \| 2015-10-01 21:46:03 HD Request # 3 \| Sending historical data logon request message. \| 2015-10-01 21:46:03 SC Market Stats \| Server Name: SC Realtime Server. \| 2015-10-01 21:46:03 SC Market Stats \| Server protocol version: 7. Client protocol version: 6. There is a protocol mismatch! \| 2015-10-01 21:46:03 SC Market Stats \| Successfully connected. \| 2015-10-01 21:46:03 SC Market Stats \| Restarting real-time data updates for symbol: NISS-NQ \| 2015-10-01 21:46:03 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2015-10-01 21:45:29. Record interval: 1. Symbol: NISS-NQ \| 2015-10-01 21:46:03 HD Request # 3 \| Decompressing data. \| 2015-10-01 21:46:04 HD Request # 3 \| Receiving Intraday data for NISS-NQ starting at 2015-10-01 21:45:29 \| 2015-10-01 21:46:04 HD Request # 3 \| Timestamp of first Intraday data file record written: 2015-10-01 21:45:29 \| 2015-10-01 21:46:04 Socket (5) \| Shutdown and closed. \| 2015-10-01 21:46:04 The network socket for historical data has been closed. \| 2015-10-01 21:46:04 HD Request # 3 \| Received 3 records from 2015-10-01 21:45:29 to 2015-10-01 21:45:31 (2.0 seconds) and wrote 3 records for NISS-NQ \| 2015-10-01 21:46:04 HD Request # 3 \| Intraday download COMPLETE for NISS-NQ. Completion time: 2s. Unique request ID: 1 \| 2015-10-01 21:46:04 Removed historical data download ID 1 \| 2015-10-01 21:46:04 Real-time Intraday chart data file updates started for NISS-NQ \| 2015-10-01 21:46:04 HD Request # 4 \| Downloading Intraday chart data for ES-201512-GLOBEX to the file ES-201512-GLOBEX.scid. Service: cme \| 2015-10-01 21:46:04 HD Request # 4 \| Download start Date-Time: 2015-10-01 21:45:46.000 \| 2015-10-01 21:46:04 HD Request # 4 \| Using server: scdf1.sierracharts.com port 10149 \| 2015-10-01 21:46:04 Socket (0) \| Resolved address scdf1.sierracharts.com to IP 8.18.161.131 \| 2015-10-01 21:46:04 Socket (6) \| Connected. \| 2015-10-01 21:46:04 HD Request # 4 \| Sending historical data logon request message. \| 2015-10-01 21:46:04 HD Request # 4 \| Requesting Intraday data. Start Date-Time: 2015-10-01 21:45:46. Record interval: 1. Symbol: ESZ15 \| 2015-10-01 21:46:04 Socket (6) \| Shutdown and closed. \| 2015-10-01 21:46:04 The network socket for historical data has been closed. \| 2015-10-01 21:46:04 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201512-GLOBEX \| 2015-10-01 21:46:04 HD Request # 4 \| Intraday download COMPLETE for ES-201512-GLOBEX. Completion time: 0s. Unique request ID: 2 \| 2015-10-01 21:46:04 Removed historical data download ID 2 \| 2015-10-01 21:46:04 Real-time Intraday chart data file updates started for ES-201512-GLOBEX \| 2015-10-01 21:46:04 Intraday data recording state for symbol ES-201512-GLOBEX is set to download pending. \| 2015-10-01 21:46:04 HD Request # 5 \| Downloading Intraday chart data for ES-201512-GLOBEX to the file ES-201512-GLOBEX.scid. Service: ib \| 2015-10-01 21:46:04 HD Request # 5 \| Download start Date-Time: 2015-10-01 21:45:46.000 \| 2015-10-01 21:46:04 HD Request # 5 \| Requesting a total of 0 days and 4818 seconds. \| 2015-10-01 21:46:04 HD Request # 5 \| IB Backfill - Seconds requested: 4818. Seconds Remaining: 0. \| 2015-10-01 21:46:04 HD Request # 5 \| Requesting 4818 Seconds of data at 30 secs with ending Date-Time at 2015-10-01 22:56:04 for ES-201512-GLOBEX \| 2015-10-01 21:46:04 HD Request # 5 \| Processing historical data message from TWS \| 2015-10-01 21:46:05 HD Request # 5 \| Receiving Intraday data for ES-201512-GLOBEX starting at 2015-10-01 21:36:00 \| 2015-10-01 21:46:05 HD Request # 5 \| Received 20 records and wrote 0 records from 2015-10-01 21:35:30 to 2015-10-01 21:45:00. \| 2015-10-01 21:46:05 HD Request # 5 \| Received 20 records from 2015-10-01 21:36:00 to 2015-10-01 21:45:00 (9.0 minutes) and wrote 0 records for ES-201512-GLOBEX \| 2015-10-01 21:46:06 HD Request # 5 \| Intraday download COMPLETE for ES-201512-GLOBEX. Completion time: 2s. Unique request ID: 3 \| 2015-10-01 21:46:06 Removed historical data download ID 3 \| 2015-10-01 21:46:06 Real-time Intraday chart data file updates started for ES-201512-GLOBEX \| 2015-10-01 21:46:06 Interactive Brokers \| Requesting historical order fills for account U10. \| 2015-10-01 21:46:06 Interactive Brokers \| Received Open orders end message. \| 2015-10-01 21:46:06 Warning: The Custom DLL study "emini-player.scsf_EMiniPlayer_Zones" has just caused a CPU exception. \| 2015-10-01 21:46:58 Warning: This Custom DLL study may cause Sierra Chart to be unstable until you remove the study from your chart and restart Sierra Chart. \| 2015-10-01 21:46:58 * Warning: The Custom DLL study "emini-player.scsf_EMiniPlayer_Zones" has just caused a CPU exception. \| 2015-10-01 21:47:14 * Warning: This Custom DLL study may cause Sierra Chart to be unstable until you remove the study from your chart and restart Sierra Chart. \| 2015-10-01 21:47:14 *

[2015-10-02 02:47:47] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Could you please contact emini-player and have them contact us at support@SierraChart.com about this: Warning: The Custom DLL study "emini-player.scsf_EMiniPlayer_Zones" has just caused a CPU exception. \| 2015-10-01 21:46:58 * There are a couple of possibilities for the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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