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Date/Time: Sat, 04 May 2024 00:12:42 +0000



Payment

View Count: 727

[2015-10-01 17:54:29]
User713273 - Posts: 409
I send a payment through DalPay and the transaction was not credited to my account yet it was a pending transaction in my bank account. Plz advise
[2015-10-01 18:28:10]
Sierra Chart Engineering - Posts: 104368
We do see 2 payment attempts. One of them has been voided and another one has been declined.

Contact your bank and let them know these transactions are authorized. It is the bank who is declining the transaction.

It is not uncommon for them to block foreign transactions until you let them know they are authorized. You will then have to try again. The transaction will show either from New Zealand or Iceland.

Or you can use the PayPal option.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-10-01 18:29:51

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