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Date/Time: Tue, 24 May 2022 00:46:39 +0000



Cannot log in after update

View Count: 1128

[2013-06-17 14:45:18]
rmullen - Posts: 2
Downloaded and installed new update and appears to be for a MAC so does not recognize my device.
[2013-06-17 16:22:41]
Sierra Chart Engineering - Posts: 102837
Do you receive an error message when you try to login? If so, what is the error message?

And what do you mean by "appears to be for a MAC"?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-17 16:31:59]
rmullen - Posts: 2
Request To Bypass Order Placement Has Been Received. | 2013-06-17 11:27:38
You Are Connecting To A Live Price Server | 2013-06-17 11:27:38
This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-17 11:27:42
MAC Address Not Authorized | 2013-06-17 11:27:46
Connection Lost To Transact Price Server. | 2013-06-17 11:27:46

Says MAC address not authorized - I do not have a MAC and have not changed anything before update.
[2013-06-17 17:16:08]
Sierra Chart Engineering - Posts: 102837
Please contact TransAct support about this. They will assist you. Or contact your broker for further assistance.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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