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Date/Time: Mon, 23 May 2022 23:44:29 +0000



Symbol is Unknown

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[2013-06-16 13:44:27]
fobglobal - Posts: 51
Hi,
Everytime I start sierrachart all my charts im my chartbook, have Symbol is unknown eventhough is the right symbol. After a few seconds all the messages on the charts disappear.

Please see the attached image.

Thanks
Attachment Deleted.
imageSnap1.gif / V - Attached On 2013-06-16 13:44:12 UTC - Size: 30.87 KB - 436 views
[2013-06-16 20:19:24]
Sierra Chart Engineering - Posts: 102837
We show you to not have an active paid account. This is not something we can help with.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-16 21:44:55]
fobglobal - Posts: 51
I donĀ“t understand, I have an active account with Infinity/Transact. Do you mean that a transact account is treated differently?
Thanks
[2013-06-16 21:50:07]
Sierra Chart Engineering - Posts: 102837
Please contact your broker about this because we do not control the symbols on an external service account. So this is not something we have control over, and we did not know what external service you are using because we do not see any login on your Sierra Chart account.

When a user does not have a paid Sierra Chart account, support is only provided for basic issues.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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