Home >> Support Board

Support Board

Date/Time: Sat, 04 May 2024 14:49:06 +0000

How to Post a Message for Support

connection issue, please assist

View Count: 802

[2015-09-12 17:28:11] #1 [Go To First Post]
mattb - Posts: 30
Log: Software version: 1294 \| 2015-09-12 12:22:18 Uses New Spreadsheets \| 2015-09-12 12:22:18 Usage end date: 2016-04-01 \| 2015-09-12 12:22:18 Enabled for: Advanced Features. \| 2015-09-12 12:22:18 Enabled for: Advanced Features 2. \| 2015-09-12 12:22:18 Enabled for: Sierra Chart Historical Data Service. \| 2015-09-12 12:22:18 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2015-09-12 12:22:18 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. \| 2015-09-12 12:22:18 Received 2 data feed usernames. \| 2015-09-12 12:22:18 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-09-12 12:22:18 Current selected Data/Trading service: Rithmic Trading \| 2015-09-12 12:22:18 Chart Update Interval: 500 \| 2015-09-12 12:22:18 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2015-09-12 12:22:18 2015-09-12 12:22:18 Local computer time \| 2015-09-12 12:22:18 2015-09-12 17:22:18 Local computer time in UTC \| 2015-09-12 12:22:18 2015-09-12 12:22:18 Local computer time in SC Time Zone \| 2015-09-12 12:22:18 2015-09-12 17:22:18 Server time in UTC \| 2015-09-12 12:22:18 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2015-09-12 12:22:18 Program path: C:\SierraChart\ \| 2015-09-12 12:22:18 Data Files path: C:\SierraChart\Data\ \| 2015-09-12 12:22:18 OS Version Number: 6.2 \| 2015-09-12 12:22:18 Locale Information: C \| 2015-09-12 12:22:18 Checking for new symbol settings for rim \| 2015-09-12 12:22:18 Symbol settings are up-to-date for rim \| 2015-09-12 12:22:19 Rithmic Trading \| Port for executable: 55587 \| 2015-09-12 12:22:23 Listening socket (796), port 55587 \| Closed. \| 2015-09-12 12:22:23 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2015-09-12 12:22:23 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 55587 \| 2015-09-12 12:22:25 Socket (4) \| Connected. \| 2015-09-12 12:22:25 Rithmic Trading \| Connected to server. \| 2015-09-12 12:22:25 Rithmic Trading \| Sending logon request message. \| 2015-09-12 12:22:25 Rithmic Trading \| Starting the connection process to data and trading service. \| 2015-09-12 12:22:25 Rithmic Trading \| Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2015-09-12 12:22:25 Rithmic Trading \| Connecting to Rithmic 01 US server. \| 2015-09-12 12:22:25 Rithmic Trading \| Server Alert: Market Data Connection Opened \| 2015-09-12 12:22:27 Rithmic Trading \| Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2015-09-12 12:22:27 Rithmic Trading \| Server Name: DTC Bridge. \| 2015-09-12 12:22:27 Rithmic Trading \| Server protocol version: 7. Client protocol version: 7. There is a protocol match. \| 2015-09-12 12:22:27 Rithmic Trading \| Logon error from server \| 2015-09-12 12:22:27 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-09-12 12:22:27 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-09-12 12:22:27 Socket (4) \| Shutdown and closed. \| 2015-09-12 12:22:27 Rithmic Trading \| Disconnected from the server. \| 2015-09-12 12:22:27 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-09-12 12:22:27 Rithmic Trading \| Bridge process is still running. \| 2015-09-12 12:22:29 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 55587 \| 2015-09-12 12:22:31 Socket (5) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-09-12 12:22:32 Socket (5) \| Shutdown and closed. \| 2015-09-12 12:22:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-09-12 12:22:32 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-09-12 12:22:32 Rithmic Trading \| Disconnected from the server. \| 2015-09-12 12:22:32 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-09-12 12:22:32 Rithmic Trading \| Bridge process is still running. \| 2015-09-12 12:22:34 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 55587 \| 2015-09-12 12:22:36 Socket (6) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-09-12 12:22:37 Socket (6) \| Shutdown and closed. \| 2015-09-12 12:22:37 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-09-12 12:22:37 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-09-12 12:22:37 Rithmic Trading \| Disconnected from the server. \| 2015-09-12 12:22:37 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-09-12 12:22:37 Rithmic Trading \| Bridge process is still running. \| 2015-09-12 12:22:39 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 55587 \| 2015-09-12 12:22:41 Socket (7) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-09-12 12:22:42 Socket (7) \| Shutdown and closed. \| 2015-09-12 12:22:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-09-12 12:22:42 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-09-12 12:22:42 Rithmic Trading \| Disconnected from the server. \| 2015-09-12 12:22:42 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-09-12 12:22:42 Rithmic Trading \| Bridge process is still running. \| 2015-09-12 12:22:44 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 55587 \| 2015-09-12 12:22:46 Socket (8) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-09-12 12:22:47 Socket (8) \| Shutdown and closed. \| 2015-09-12 12:22:47 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-09-12 12:22:47 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-09-12 12:22:47 Rithmic Trading \| Disconnected from the server. \| 2015-09-12 12:22:47 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-09-12 12:22:47 Rithmic Trading \| Port for executable: 55604 \| 2015-09-12 12:22:49 Listening socket (904), port 55604 \| Closed. \| 2015-09-12 12:22:49 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2015-09-12 12:22:49 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 55604 \| 2015-09-12 12:22:51 Socket (9) \| Connected. \| 2015-09-12 12:22:51 Rithmic Trading \| Connected to server. \| 2015-09-12 12:22:51 Rithmic Trading \| Sending logon request message. \| 2015-09-12 12:22:51 Rithmic Trading \| Starting the connection process to data and trading service. \| 2015-09-12 12:22:51 Rithmic Trading \| Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2015-09-12 12:22:51 Rithmic Trading \| Connecting to Rithmic 01 US server. \| 2015-09-12 12:22:51 Rithmic Trading \| Server Alert: Market Data Connection Opened \| 2015-09-12 12:22:53 Rithmic Trading \| Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2015-09-12 12:22:53 Rithmic Trading \| Server Name: DTC Bridge. \| 2015-09-12 12:22:53 Rithmic Trading \| Server protocol version: 7. Client protocol version: 7. There is a protocol match. \| 2015-09-12 12:22:53 Rithmic Trading \| Logon error from server \| 2015-09-12 12:22:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-09-12 12:22:53 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-09-12 12:22:53 Socket (9) \| Shutdown and closed. \| 2015-09-12 12:22:53 Rithmic Trading \| Disconnected from the server. \| 2015-09-12 12:22:53 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-09-12 12:22:53 Rithmic Trading \| Bridge process is still running. \| 2015-09-12 12:22:55 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 55604 \| 2015-09-12 12:22:57 Socket (10) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-09-12 12:22:58 Socket (10) \| Shutdown and closed. \| 2015-09-12 12:22:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-09-12 12:22:58 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-09-12 12:22:58 Rithmic Trading \| Disconnected from the server. \| 2015-09-12 12:22:58 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-09-12 12:22:58 Rithmic Trading \| Bridge process is still running. \| 2015-09-12 12:23:00 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 55604 \| 2015-09-12 12:23:02 Socket (11) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-09-12 12:23:03 Socket (11) \| Shutdown and closed. \| 2015-09-12 12:23:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-09-12 12:23:03 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-09-12 12:23:03 Rithmic Trading \| Disconnected from the server. \| 2015-09-12 12:23:03 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-09-12 12:23:03 Rithmic Trading \| Bridge process is still running. \| 2015-09-12 12:23:05 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 55604 \| 2015-09-12 12:23:07 Socket (12) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-09-12 12:23:08 Socket (12) \| Shutdown and closed. \| 2015-09-12 12:23:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-09-12 12:23:08 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-09-12 12:23:08 Rithmic Trading \| Disconnected from the server. \| 2015-09-12 12:23:08 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-09-12 12:23:08 Rithmic Trading \| Bridge process is still running. \| 2015-09-12 12:23:10 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 55604 \| 2015-09-12 12:23:12 Socket (13) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-09-12 12:23:13 Socket (13) \| Shutdown and closed. \| 2015-09-12 12:23:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-09-12 12:23:13 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-09-12 12:23:13 Rithmic Trading \| Disconnected from the server. \| 2015-09-12 12:23:13 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-09-12 12:23:13 ------------------------------------------------------------ IP: 70.196.5.253 (United States)

[2015-09-12 18:46:43] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are getting a permission denied error from the Rithmic system: Rithmic Trading \| Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2015-09-12 12:22:27 Refer to step 17 here: Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: