Login Page - Create Account

Support Board


Date/Time: Sat, 19 Sep 2020 09:40:18 +0000



Account Balance

[2015-09-09 09:11:26]
User78442 - Posts: 235 | Ending Date: 2021-06-17
Hi, I had a notice that I have reached a zero balance. I'm not sure why as I paid for 3 months chart usage on 06/09 and the monthly exchange fee on 28/08. Can you please clarify?
[2015-09-09 09:36:56]
Sierra Chart Engineering - Posts: 89738 | Ending Date: 2021-04-05
Your Sierra Chart usage time expiration date is 2015-12-11.

This was the last transaction for the Additional Services Balance taking the balance to 0:

2015-09-01 05:08:40, [Additional Services Balance] | Eurex with Market Depth Exchange Fee. | New Balance: 0, -21.00 USD
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account