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Time accuracy problems

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[2015-09-07 01:03:36] #1 [Go To First Post]
User786736 - Posts: 16
Hi. can't log on to Sierra charts this is the log, but I Can't find any issues with the time zone or computer time?? Help please.. Software version: 1292 \| 2015-09-07 13:56:01 Uses Old Spreadsheets \| 2015-09-07 13:56:01 Usage end date: 2015-09-12 \| 2015-09-07 13:56:01 Enabled for: Advanced Features. \| 2015-09-07 13:56:01 Enabled for: Sierra Chart Historical Data Service. \| 2015-09-07 13:56:01 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-09-07 13:56:01 Current selected Data/Trading service: FXCM FIX Trading \| 2015-09-07 13:56:01 Chart Update Interval: 500 \| 2015-09-07 13:56:01 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2015-09-07 13:56:01 2015-09-07 10:56:01 Local computer clock time \| 2015-09-07 13:56:01 2015-09-07 17:56:01 GMT time \| 2015-09-07 13:56:01 2015-09-07 13:56:01 Time zone adjusted time \| 2015-09-07 13:56:01 Time difference to server time: 61221 seconds. \| 2015-09-07 13:56:01 WARNING: Your computer's clock is off by 61221 seconds. For help with this Date-Time issue, press the Send for Analysis button. \| 2015-09-07 13:56:01 Program path: C:\SierraChart\ \| 2015-09-07 13:56:01 Data Files path: C:\SierraChart\Data\ \| 2015-09-07 13:56:01 OS Version Number: 6.1 \| 2015-09-07 13:56:01 Locale Information: C \| 2015-09-07 13:56:01 Checking for new symbol settings for fxcm \| 2015-09-07 13:56:01 Symbol settings are up-to-date for fxcm \| 2015-09-07 13:56:04 Files to Open on Start up \| Opening file: Peter C chartbook.cht \| 2015-09-07 13:56:04 Intraday data recording state for symbol 6AU3 is set to download 'Pending'. \| 2015-09-07 13:56:05 HD Request # 2 \| Downloading Intraday chart data for 6AU3 to the file 6AU3.scid. Service: fxcm \| 2015-09-07 13:56:05 HD Request # 2 \| Download start Date-Time: 2013-08-09 16:59:46.000 \| 2015-09-07 13:56:05 HD Request # 2 \| Using server: ds5.sierracharts.com port 10149 \| 2015-09-07 13:56:05 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2015-09-07 13:56:05 Socket (4) \| Connected. \| 2015-09-07 13:56:05 HD Request # 2 \| Sending historical data logon request message. \| 2015-09-07 13:56:05 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2013-08-09 16:59:46. Record interval: 1. Symbol: 6AU3 \| 2015-09-07 13:56:06 Socket (4) \| Shutdown and closed. \| 2015-09-07 13:56:06 The network socket for historical data has been closed. \| 2015-09-07 13:56:06 HD Request # 2 \| Error downloading historical Intraday data for 6AU3. Historical data file not available for symbol. \| 2015-09-07 13:56:08 * HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 6AU3 \| 2015-09-07 13:56:08 HD Request # 2 \| Intraday download COMPLETE for 6AU3. Completion time: 3s. Unique request ID: 1 \| 2015-09-07 13:56:08 Removed historical data download ID 1 \| 2015-09-07 13:56:08 Intraday data recording state for symbol 6EU3 is set to download 'Pending'. \| 2015-09-07 13:56:09 HD Request # 3 \| Downloading Intraday chart data for 6EU3 to the file 6EU3.scid. Service: fxcm \| 2015-09-07 13:56:09 HD Request # 3 \| Download start Date-Time: 2013-08-09 16:59:54.000 \| 2015-09-07 13:56:09 HD Request # 3 \| Using server: ds3.sierracharts.com port 10149 \| 2015-09-07 13:56:09 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-09-07 13:56:09 FXCM FIX Trading session \| Connecting to address fixreal.fxcorporate.com. Port 8024. \| 2015-09-07 13:56:09 FXCM FIX Trading session socket (0) \| Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 \| 2015-09-07 13:56:09 Socket (5) \| Connected. \| 2015-09-07 13:56:09 HD Request # 3 \| Sending historical data logon request message. \| 2015-09-07 13:56:09 FXCM FIX Trading session socket (6) \| Connected. \| 2015-09-07 13:56:09 FXCM FIX Trading session: Sending the Logon message. \| 2015-09-07 13:56:09 FXCM FIX Trading session: Received a Logout message. Text = Invalid message prior to logon: SendingTime accuracy problem (field 0) \| 2015-09-07 13:56:10 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. \| 2015-09-07 13:56:10 FXCM FIX Trading session socket (6) \| Shutdown and closed. \| 2015-09-07 13:56:10 FXCM FIX Trading session: Logged out and disconnected. \| 2015-09-07 13:56:10 FXCM FIX Trading session: Disconnected. \| 2015-09-07 13:56:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-09-07 13:56:10 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-09-07 13:56:10 FXCM FIX Trading: Disconnected. \| 2015-09-07 13:56:10 Date Time Of Last Edit: 2015-09-08 01:49:01

[2015-09-07 01:25:19] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What time zone is your computer set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-09-07 23:02:48] #3 [Go To First Post]
User786736 - Posts: 16
GMT +10 Brisbane time

[2015-09-08 01:49:59] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have verified that your computers time zone is not set to Brisbane time. Refer to the documentation here: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating A computer clock has 2 settings. There is the time setting itself and the time zone setting. The time zone is clearly set incorrectly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-09-09 03:10:03] #5 [Go To First Post]
User786736 - Posts: 16
computer clock and time zone are both correct....

[2015-09-09 03:18:27] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Well, there is no doubt there is something wrong with the time settings on the computer. That we are certain of. We can give you a call and use remote assistance to look into this. Would that work for you? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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