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Real Time Exchange Added

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[2015-09-04 09:40:33] #1 [Go To First Post]
User779322 - Posts: 9
I recently added the ICE USA real time exchange data. I'm not receiving the [M] symbol for the following two contracts: CC-201512-NYBOT KC-201512-NYBOT

[2015-09-04 10:37:36] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do see the proper symbol settings for these set up for Interactive Brokers. Restart Sierra Chart and open a chart for one of those symbols and then provide us a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-09-04 10:43:49] #3 [Go To First Post]
User779322 - Posts: 9
Software version: 1282 \| 2015-09-04 05:41:05 Uses New Spreadsheets \| 2015-09-04 05:41:05 Usage end date: 2015-10-10 \| 2015-09-04 05:41:05 Enabled for: Advanced Features. \| 2015-09-04 05:41:05 Enabled for: Sierra Chart Historical Data Service. \| 2015-09-04 05:41:05 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2015-09-04 05:41:05 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. \| 2015-09-04 05:41:05 Received 1 data feed usernames. \| 2015-09-04 05:41:05 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-09-04 05:41:05 Current selected Data/Trading service: Interactive Brokers \| 2015-09-04 05:41:05 Chart Update Interval: 500 \| 2015-09-04 05:41:05 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2015-09-04 05:41:05 2015-09-04 05:41:05 Local computer clock time \| 2015-09-04 05:41:05 2015-09-04 10:41:05 GMT time \| 2015-09-04 05:41:05 2015-09-04 05:41:05 Time zone adjusted time \| 2015-09-04 05:41:05 Time difference to server time: 2 seconds. \| 2015-09-04 05:41:05 Program path: C:\SierraChartIB\ \| 2015-09-04 05:41:05 Data Files path: C:\SierraChartIB\Data\ \| 2015-09-04 05:41:05 OS Version Number: 6.1 \| 2015-09-04 05:41:05 Locale Information: C \| 2015-09-04 05:41:05 Checking for new symbol settings for ib \| 2015-09-04 05:41:05 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-09-04 05:41:05 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-09-04 05:41:06 Symbol settings are up-to-date for ib \| 2015-09-04 05:41:06 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2015-09-04 05:41:10 Socket (2) \| Connected. \| 2015-09-04 05:41:10 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2015-09-04 05:41:10 Interactive Brokers \| TWS server version: 76 \| 2015-09-04 05:41:10 Interactive Brokers \| Connected. Waiting for account information. \| 2015-09-04 05:41:10 IB Account information received. \| 2015-09-04 05:41:10 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2015-09-04 05:41:10 Interactive Brokers \| Connected to Live account. \| 2015-09-04 05:41:10 Interactive Brokers \| Year-Month last connected to Live account: 2015-09 \| 2015-09-04 05:41:10 Interactive Brokers \| Requesting Trade Positions (IB account data updates) for account: U156* \| 2015-09-04 05:41:10 Next valid order ID: 1 \| 2015-09-04 05:41:10 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. \| 2015-09-04 05:41:10 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. \| 2015-09-04 05:41:10 Next valid order ID: 1 \| 2015-09-04 05:41:10 IB Account information received. \| 2015-09-04 05:41:10 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2015-09-04 05:41:10 Interactive Brokers \| Connected to Live account. \| 2015-09-04 05:41:10 Interactive Brokers \| Year-Month last connected to Live account: 2015-09 \| 2015-09-04 05:41:10 Interactive Brokers \| Received Trade Positions download end message for account U156* \| 2015-09-04 05:41:10 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-09-04 05:41:11 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-09-04 05:41:11 Interactive Brokers \| Requesting historical order fills for account U15*. \| 2015-09-04 05:41:15 Interactive Brokers \| Received Open orders end message. \| 2015-09-04 05:41:15 Interactive Brokers \| Starting real-time market data updates for: KC-201512-NYBOT. ID: 1 \| 2015-09-04 05:42:34 Interactive Brokers \| Subscribing to Symbol: KC, SecType: FUT, Expiry: 201512, Exchange: NYBOT, Currency: , Multiplier: \| 2015-09-04 05:42:34 Intraday data recording state for symbol KC-201512-NYBOT is set to download pending. \| 2015-09-04 05:42:34 HD Request # 2 \| Downloading Intraday chart data for KC-201512-NYBOT to the file KC-201512-NYBOT.scid. Service: ice.us \| 2015-09-04 05:42:34 HD Request # 2 \| Download start Date-Time: 2015-09-04 05:25:34.000 \| 2015-09-04 05:42:34 HD Request # 2 \| Using server: scdf2.sierracharts.com port 10149 \| 2015-09-04 05:42:34 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2015-09-04 05:42:34 Socket (3) \| Connected. \| 2015-09-04 05:42:34 HD Request # 2 \| Sending historical data logon request message. \| 2015-09-04 05:42:34 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2015-09-04 05:25:34. Record interval: 0. Symbol: KCZ15 \| 2015-09-04 05:42:34 HD Request # 2 \| Decompressing data. \| 2015-09-04 05:42:34 HD Request # 2 \| Receiving Intraday data for KC-201512-NYBOT starting at 2015-09-04 05:25:34 \| 2015-09-04 05:42:34 HD Request # 2 \| Timestamp of first Intraday data file record written: 2015-09-04 05:25:37 \| 2015-09-04 05:42:34 Socket (3) \| Shutdown and closed. \| 2015-09-04 05:42:34 The network socket for historical data has been closed. \| 2015-09-04 05:42:34 HD Request # 2 \| Received 10 records from 2015-09-04 05:25:34 to 2015-09-04 05:26:56 (82.0 seconds) and wrote 9 records for KC-201512-NYBOT \| 2015-09-04 05:42:34 HD Request # 2 \| Intraday download COMPLETE for KC-201512-NYBOT. Completion time: 0s. Unique request ID: 1 \| 2015-09-04 05:42:34 Removed historical data download ID 1 \| 2015-09-04 05:42:34 Real-time Intraday chart data file updates started for KC-201512-NYBOT \| 2015-09-04 05:42:34 Intraday data recording state for symbol KC-201512-NYBOT is set to download pending. \| 2015-09-04 05:42:34 HD Request # 3 \| Downloading Intraday chart data for KC-201512-NYBOT to the file KC-201512-NYBOT.scid. Service: ib \| 2015-09-04 05:42:34 HD Request # 3 \| Download start Date-Time: 2015-09-04 05:26:56.000 \| 2015-09-04 05:42:34 HD Request # 3 \| Requesting a total of 0 days and 5738 seconds. \| 2015-09-04 05:42:34 HD Request # 3 \| IB Backfill - Seconds requested: 5738. Seconds Remaining: 0. \| 2015-09-04 05:42:34 HD Request # 3 \| Requesting 5738 Seconds of data at 30 secs with ending Date-Time at 2015-09-04 06:52:34 for KC-201512-NYBOT \| 2015-09-04 05:42:34 Message from IB: Requested market data is not subscribed.Error&NYBOT/FUT/Top&NYBOT/FUT/Top. IB Error Code: 354. Request ID: 1. Symbol: KC-201512-NYBOT. \| 2015-09-04 05:42:34 HD Request # 3 \| Message from IB: Historical Market Data Service error message:No market data permissions for NYBOT FUT. IB Error Code: 162. Request ID: 2. \| 2015-09-04 05:42:35 HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for KC-201512-NYBOT \| 2015-09-04 05:42:36 HD Request # 3 \| Intraday download COMPLETE for KC-201512-NYBOT. Completion time: 2s. Unique request ID: 2 \| 2015-09-04 05:42:36 Removed historical data download ID 2 \| 2015-09-04 05:42:36 Real-time Intraday chart data file updates started for KC-201512-NYBOT \| 2015-09-04 05:42:36

[2015-09-04 11:50:41] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Activate the ICE US exchange again on your account. At the time you did it you had insufficient credit, and then you added credit but we do not see any attempt to activate it again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-09-04 12:17:20] #5 [Go To First Post]
User779322 - Posts: 9
Resolved. Thanks.

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