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Date/Time: Mon, 06 May 2024 09:50:57 +0000



missing historical data

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[2015-09-02 14:47:00]
rccvelo - Posts: 18
When I started Sierra Chart today, all the data loaded correctly for my charts for the 30 year bond, and ten year note, but for the charts for the five year note and the two year note, the data for approximately the last twenty-four hours was missing, and the live data only began from the time I opened Sierra Chart this morning. Is this a problem I should contact CQG
[2015-09-02 18:27:39]
Sierra Chart Engineering - Posts: 104368
This problem is now solved.

You need to re-download the data by following the instructions here:
https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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