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Date/Time: Fri, 29 Mar 2024 15:34:27 +0000



Platinum Oct data missing

View Count: 727

[2015-08-18 17:03:20]
User438810 - Posts: 50
PLV5 futures contract is missing data between the June and Oct rollover. I did the delete all data and dload process and still nothing.
imageUntitled.png / V - Attached On 2015-08-18 17:01:25 UTC - Size: 98.75 KB - 258 views
Attachment Deleted.
[2015-08-18 18:11:08]
Sierra Chart Engineering - Posts: 104368
The chart looks correct for us:

http://www.sierrachart.com/image.php?l=1439921400797.png

Follow the instructions here to re-download the data:
https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading

And be sure to follow the instructions exactly as given.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-08-19 13:30:05]
User438810 - Posts: 50
I tried that and it's still not working. I have the most up-to-date version.
[2015-08-19 18:13:59]
Sierra Chart Engineering - Posts: 104368
This problem is now corrected.

Update the Symbol Settings as explained here:
https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps

After that is done go to the chart and select Edit >>Delete All Data and Download. Press Yes and Yes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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