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Sierra wont connect to Rhitmic anymore

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[2015-08-18 09:45:49] #1 [Go To First Post]
User742670 - Posts: 43
Hello, I wanted to send you the log file when my Sierra is trying to connect to Data provider Rithmic but there is written it wont be reviewed if its not requested...so I am asking how can I send you the log.. The connection was OK till today morning but then I restart PC and cannot connect anymore...with Windows error code 10061.. Any idea what it can be? Thanks

[2015-08-18 09:47:48] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-08-18 09:56:17] #3 [Go To First Post]
User742670 - Posts: 43
Rithmic Trading \| Port for executable: 50140 \| 2015-08-18 11:55:19 Listening socket (772), port 50140 \| Closed. \| 2015-08-18 11:55:19 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2015-08-18 11:55:19 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50140 \| 2015-08-18 11:55:21 Socket (36) \| Connected. \| 2015-08-18 11:55:21 Rithmic Trading \| Connected to server. \| 2015-08-18 11:55:21 Rithmic Trading \| Sending logon request message. \| 2015-08-18 11:55:21 Rithmic Trading \| Starting the connection process to data and trading service. \| 2015-08-18 11:55:21 Rithmic Trading \| Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2015-08-18 11:55:21 Rithmic Trading \| Connecting to Rithmic 01 US server. \| 2015-08-18 11:55:21 Rithmic Trading \| Server Alert: Market Data Connection Opened \| 2015-08-18 11:55:23 Rithmic Trading \| Server Alert: Market Data Connection Login Complete. Result text: "ok" \| 2015-08-18 11:55:23 Rithmic Trading \| Server Alert: Trading System Connection Broken \| 2015-08-18 11:55:44 Rithmic Trading \| Server Name: DTC Bridge. \| 2015-08-18 11:55:44 Rithmic Trading \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-08-18 11:55:44 Rithmic Trading \| Logon error from server \| 2015-08-18 11:55:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-08-18 11:55:44 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-08-18 11:55:44 Socket (36) \| Shutdown and closed. \| 2015-08-18 11:55:44 Rithmic Trading \| Disconnected from the server. \| 2015-08-18 11:55:44 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-08-18 11:55:44 Rithmic Trading \| Bridge process is still running. \| 2015-08-18 11:55:46 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50140 \| 2015-08-18 11:55:48 Socket (37) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-08-18 11:55:49 Socket (37) \| Shutdown and closed. \| 2015-08-18 11:55:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-08-18 11:55:49 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-08-18 11:55:49 Rithmic Trading \| Disconnected from the server. \| 2015-08-18 11:55:49 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-08-18 11:55:49 Rithmic Trading \| Bridge process is still running. \| 2015-08-18 11:55:51 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50140 \| 2015-08-18 11:55:53 Socket (38) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-08-18 11:55:54 Socket (38) \| Shutdown and closed. \| 2015-08-18 11:55:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-08-18 11:55:54 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-08-18 11:55:54 Rithmic Trading \| Disconnected from the server. \| 2015-08-18 11:55:54 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-08-18 11:55:54 Rithmic Trading \| Bridge process is still running. \| 2015-08-18 11:55:56 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50140 \| 2015-08-18 11:55:58 Socket (39) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-08-18 11:55:59 Socket (39) \| Shutdown and closed. \| 2015-08-18 11:55:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-08-18 11:55:59 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-08-18 11:55:59 Rithmic Trading \| Disconnected from the server. \| 2015-08-18 11:55:59 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-08-18 11:55:59 Rithmic Trading \| Bridge process is still running. \| 2015-08-18 11:56:01 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50140 \| 2015-08-18 11:56:03 Socket (40) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-08-18 11:56:04 Socket (40) \| Shutdown and closed. \| 2015-08-18 11:56:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-08-18 11:56:04 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-08-18 11:56:04 Rithmic Trading \| Disconnected from the server. \| 2015-08-18 11:56:04 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-08-18 11:56:04 Rithmic Trading \| Port for executable: 50159 \| 2015-08-18 11:56:06 Listening socket (1764), port 50159 \| Closed. \| 2015-08-18 11:56:06 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2015-08-18 11:56:06

[2015-08-18 11:11:25] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the actual problem right here: Rithmic Trading \| Server Alert: Trading System Connection Broken \| 2015-08-18 11:55:44 This could be a Rithmic server problem or it could be caused by a firewall or some other network communication problem. Refer to help topic 1.2 here about this: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 We are thinking, what is the proper procedure to troubleshoot this. Are you running any firewall software on your computer other than the Windows firewall? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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