Login Page - Create Account

Support Board


Date/Time: Fri, 26 Apr 2024 05:22:08 +0000



CQG Fix Not Connecting in Latest Update

View Count: 875

[2015-08-14 13:57:37]
User56866 - Posts: 28
Hi

Have just updated Sierra to the latest version and now I can not get a data connection. No settings were changed in the Data/Connection window since updating and the previous settings were working, but now CQG FIX will not connect, my broker is AMP.

HD Request # 15 | Downloading Intraday chart data for F.US.TFEU15 to the file F.US.TFEU15.scid. Service: cqg | 2015-08-14 09:55:28
HD Request # 15 | Download start Date-Time: 2015-08-14 09:50:15.000 | 2015-08-14 09:55:28
HD Request # 15 | Using server: ds4.sierracharts.com port 10149 | 2015-08-14 09:55:28
Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-08-14 09:55:28
socket (25) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond. | 2015-08-14 09:55:43
socket (25) | Shutdown and closed. | 2015-08-14 09:55:43
CQG FIX: Socket connection was closed without any logout messages sent or received. | 2015-08-14 09:55:43
CQG FIX: Disconnected. | 2015-08-14 09:55:43
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-14 09:55:43
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-14 09:55:43
CQG FIX: DisconnectFIX called. | 2015-08-14 09:55:43
CQG FIX Trading | Disconnected. | 2015-08-14 09:55:43


CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-08-14 09:59:42
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-08-14 09:59:42
socket (37) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond. | 2015-08-14 10:00:03
socket (37) | Shutdown and closed. | 2015-08-14 10:00:03
CQG FIX: Socket connection was closed without any logout messages sent or received. | 2015-08-14 10:00:03
CQG FIX: Disconnected. | 2015-08-14 10:00:03
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-14 10:00:03
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-14 10:00:03
CQG FIX: DisconnectFIX called. | 2015-08-14 10:00:03
CQG FIX Trading | Disconnected. | 2015-08-14 10:00:03
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-14 10:00:03

Date Time Of Last Edit: 2015-08-14 14:00:36
[2015-08-14 14:02:27]
User56866 - Posts: 28
Nevermind, it works after restarting SC.
[2015-08-14 17:30:17]
Sierra Chart Engineering - Posts: 104368
For the record, this was caused by a network connectivity problem on your side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account