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Date/Time: Thu, 18 Aug 2022 09:54:37 +0000



Trouble connecting

View Count: 1134

[2013-06-11 21:34:27]
McCracken - Posts: 1
Hello,
I am trying to connect to Top Step Trader. When I set up the CTS T4 service and try to connect it says Unexpected Disconnect. I've verified the credentials. When I try to connect to the CTS T4 FIX server, it allows me to log in but then it says that Data Failed. I'm not sure what the issue is.
[2013-06-11 21:47:23]
Sierra Chart Engineering - Posts: 104220
CTS T4 FIX is still under development and cannot be used. You need to use the service named "CTS T4". After trying to connect, please post a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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