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Direct MessagesDate/Time: Wed, 29 May 2024 06:20:17 +0000
ES and GC data problems
View Count: 1010
| [2015-08-03 13:16:53] |
| bookert4 - Posts: 56 |
|
Hello Support, Im still having data issues on some products after re activating my charts. Mostly on ES and GC but CL is operating. HelloSoftware version: 1217 | 2015-08-03 06:54:53 Uses Old Spreadsheets | 2015-08-03 06:54:53 Usage end date: 2015-08-31 | 2015-08-03 06:54:53 Enabled for: Advanced Features. | 2015-08-03 06:54:53 Enabled for: Advanced Features 2. | 2015-08-03 06:54:53 Enabled for: Sierra Chart Historical Data Service. | 2015-08-03 06:54:53 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-08-03 06:54:53 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-08-03 06:54:53 Received 1 data feed usernames. | 2015-08-03 06:54:53 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-03 06:54:53 Active service: TD Ameritrade | 2015-08-03 06:54:53 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-08-03 06:54:53 2015-08-03 06:54:53 Local computer clock time | 2015-08-03 06:54:53 2015-08-03 11:54:53 GMT time | 2015-08-03 06:54:53 2015-08-03 06:54:53 Time zone adjusted time | 2015-08-03 06:54:53 Time difference to server time: 13 seconds. | 2015-08-03 06:54:53 Program path: C:\SierraChart3\ | 2015-08-03 06:54:53 Data Files path: C:\SierraChart3\Data\ | 2015-08-03 06:54:53 OS Version Number: 6.1 | 2015-08-03 06:54:53 Locale Information: C | 2015-08-03 06:54:53 Checking for new symbol settings for tda | 2015-08-03 06:54:53 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-03 06:54:53 HTTP connection to www.sierrachart.com:80 (1344) | Connected. | 2015-08-03 06:54:53 Symbol settings are up-to-date for tda | 2015-08-03 06:54:54 TD Ameritrade | Connecting. | 2015-08-03 06:54:59 TD Ameritrade | Logging in. (Step 1 of 3) | 2015-08-03 06:54:59 HTTP connection to www.sierrachart.com:80 (1344) | Closed. No error. | 2015-08-03 06:54:59 HTTP connection to www.sierrachart.com:80 (1344) | Shutdown and closed. | 2015-08-03 06:54:59 TD Ameritrade | Authorized for streamer data. | 2015-08-03 06:54:59 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2015-08-03 06:54:59 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2015-08-03 06:54:59 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2015-08-03 06:54:59 TD Ameritrade | Connected. | 2015-08-03 06:55:00 Mapping /CLU5 to CLU15. Service code: nymex | 2015-08-03 06:55:12 SC Exchange Data | Starting real-time market data updates for: CLU15. ID: 1 | 2015-08-03 06:55:12 Using username 0 | 2015-08-03 06:55:12 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-08-03 06:55:12 Intraday data recording state for symbol /CLU5 is set to download pending. | 2015-08-03 06:55:12 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-08-03 06:55:12 HD Request # 2 | Downloading Intraday chart data for /CLU5 to the file [CLU5.scid. Service: nymex | 2015-08-03 06:55:12 HD Request # 2 | Download start Date-Time: 2015-08-03 06:31:07.0 | 2015-08-03 06:55:12 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-08-03 06:55:12 Socket (3336) | Connected. | 2015-08-03 06:55:12 SC Exchange Data | Connected to server. | 2015-08-03 06:55:12 SC Exchange Data | Sending logon request message. | 2015-08-03 06:55:12 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-08-03 06:55:12 Socket (3360) | Connected. | 2015-08-03 06:55:12 HD Request # 2 | Sending historical data logon request message. | 2015-08-03 06:55:12 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-08-03 06:31:07. Record interval: 0. Symbol: CLU15 | 2015-08-03 06:55:12 HD Request # 2 | Decompressing data. | 2015-08-03 06:55:12 HD Request # 2 | Receiving Intraday data for /CLU5 starting at 2015-08-03 06:31:07 | 2015-08-03 06:55:12 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-08-03 06:31:20 | 2015-08-03 06:55:12 Socket (3360) | Shutdown and closed. | 2015-08-03 06:55:12 The network socket for historical data has been closed. | 2015-08-03 06:55:12 HD Request # 2 | Received 1984 records from 2015-08-03 06:31:07 to 2015-08-03 06:54:58 (23.9 minutes) and wrote 1983 records for /CLU5 | 2015-08-03 06:55:12 HD Request # 2 | Intraday download COMPLETE for /CLU5. Completion time: 1s. Unique request ID: 1 | 2015-08-03 06:55:13 Removed historical data download ID 1 | 2015-08-03 06:55:13 Real-time Intraday chart data file updates started for /CLU5 | 2015-08-03 06:55:13 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-08-03 06:55:20 SC Exchange Data | Server protocol version: 6. Client protocol version: 5. There is a protocol mismatch! | 2015-08-03 06:55:20 SC Exchange Data | Successfully connected. | 2015-08-03 06:55:20 Intraday data recording state for symbol /CLU5 is set to download pending. | 2015-08-03 06:55:20 SC Exchange Data | Restarting real-time data updates for symbol: /CLU5 -> CLU15 | 2015-08-03 06:55:20 HD Request # 3 | Downloading Intraday chart data for /CLU5 to the file [CLU5.scid. Service: nymex | 2015-08-03 06:55:21 HD Request # 3 | Download start Date-Time: 2015-08-03 06:54:58.0 | 2015-08-03 06:55:21 HD Request # 3 | Using server: scdf2.sierracharts.com port 10149 | 2015-08-03 06:55:21 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-08-03 06:55:21 Socket (3360) | Connected. | 2015-08-03 06:55:21 HD Request # 3 | Sending historical data logon request message. | 2015-08-03 06:55:21 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-08-03 06:54:58. Record interval: 0. Symbol: CLU15 | 2015-08-03 06:55:21 HD Request # 3 | Decompressing data. | 2015-08-03 06:55:21 HD Request # 3 | Receiving Intraday data for /CLU5 starting at 2015-08-03 06:54:58 | 2015-08-03 06:55:21 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-08-03 06:55:07 | 2015-08-03 06:55:21 Socket (3360) | Shutdown and closed. | 2015-08-03 06:55:21 The network socket for historical data has been closed. | 2015-08-03 06:55:21 HD Request # 3 | Received 10 records from 2015-08-03 06:54:58 to 2015-08-03 06:55:07 (9.0 seconds) and wrote 9 records for /CLU5 | 2015-08-03 06:55:21 Added 5 Time and Sales records to Intraday data file for /CLU5 after download. | 2015-08-03 06:55:21 HD Request # 3 | Intraday download COMPLETE for /CLU5. Completion time: 0s. Unique request ID: 2 | 2015-08-03 06:55:21 Removed historical data download ID 2 | 2015-08-03 06:55:21 Real-time Intraday chart data file updates started for /CLU5 | 2015-08-03 06:55:21 Mapping /GCQ5 to GCQ15. Service code: comex | 2015-08-03 08:02:49 SC Exchange Data | Starting real-time market data updates for: GCQ15. ID: 2 | 2015-08-03 08:02:49 Intraday data recording state for symbol /GCQ5 is set to download pending. | 2015-08-03 08:02:49 HD Request # 4 | Downloading Intraday chart data for /GCQ5 to the file [GCQ5.scid. Service: comex | 2015-08-03 08:02:49 HD Request # 4 | Download start Date-Time: 2015-06-05 11:46:43.0 | 2015-08-03 08:02:49 HD Request # 4 | Using server: scdf1.sierracharts.com port 10149 | 2015-08-03 08:02:49 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-08-03 08:02:49 Socket (1196) | Connected. | 2015-08-03 08:02:49 HD Request # 4 | Sending historical data logon request message. | 2015-08-03 08:02:49 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-06-05 11:46:43. Record interval: 0. Symbol: GCQ15 | 2015-08-03 08:02:49 HD Request # 4 | Decompressing data. | 2015-08-03 08:02:49 HD Request # 4 | Receiving Intraday data for /GCQ5 starting at 2015-06-05 11:46:43 | 2015-08-03 08:02:49 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-06-05 11:46:51 | 2015-08-03 08:02:49 Socket (1196) | Shutdown and closed. | 2015-08-03 08:02:53 The network socket for historical data has been closed. | 2015-08-03 08:02:53 HD Request # 4 | Received 3168286 records from 2015-06-05 11:46:43 to 2015-08-03 07:59:14 (58.8 days) and wrote 3168285 records for /GCQ5 | 2015-08-03 08:02:55 HD Request # 4 | Intraday download COMPLETE for /GCQ5. Completion time: 6s. Unique request ID: 3 | 2015-08-03 08:02:55 Removed historical data download ID 3 | 2015-08-03 08:02:55 Real-time Intraday chart data file updates started for /GCQ5 | 2015-08-03 08:02:55 Mapping /ESM5 to ESM15. Service code: cme | 2015-08-03 08:05:44 SC Exchange Data | Starting real-time market data updates for: ESM15. ID: 3 | 2015-08-03 08:05:44 Intraday data recording state for symbol /ESM5 is set to download pending. | 2015-08-03 08:05:44 Real-time data for symbol /ESM5 is currently unavailable. | 2015-08-03 08:05:44 HD Request # 5 | Downloading Intraday chart data for /ESM5 to the file [ESM5.scid. Service: cme | 2015-08-03 08:05:44 HD Request # 5 | Download start Date-Time: 2015-06-05 11:46:45.0 | 2015-08-03 08:05:44 HD Request # 5 | Using server: scdf2.sierracharts.com port 10149 | 2015-08-03 08:05:44 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-08-03 08:05:44 Socket (3104) | Connected. | 2015-08-03 08:05:44 HD Request # 5 | Sending historical data logon request message. | 2015-08-03 08:05:44 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2015-06-05 11:46:45. Record interval: 0. Symbol: ESM15 | 2015-08-03 08:05:44 Mapping /ESU5 to ESU15. Service code: cme | 2015-08-03 08:05:45 SC Exchange Data | Starting real-time market data updates for: ESU15. ID: 4 | 2015-08-03 08:05:45 Intraday data recording state for symbol /ESU5 is set to download pending. | 2015-08-03 08:05:45 HD Request # 5 | Decompressing data. | 2015-08-03 08:05:45 HD Request # 5 | Receiving Intraday data for /ESM5 starting at 2015-06-05 11:46:45 | 2015-08-03 08:05:45 HD Request # 5 | Timestamp of first Intraday data file record written: 2015-06-05 11:46:47 | 2015-08-03 08:05:45 TD Ameritrade | Starting real-time market data updates for: $SPX.X. ID: 5 | 2015-08-03 08:05:45 Intraday data recording state for symbol $SPX.X is set to download pending. | 2015-08-03 08:05:45 HD Request # 6 | Downloading Intraday chart data for $SPX.X to the file $SPX.X.scid. Service: tda | 2015-08-03 08:05:45 HD Request # 6 | Download start Date-Time: 2015-06-05 11:33:00.0 | 2015-08-03 08:05:45 HD Request # 6 | Requesting 59 days of historical Minute data. | 2015-08-03 08:05:45 TD Ameritrade | Streamer request #32 sent. | 2015-08-03 08:05:47 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 02-2 | 2015-08-03 08:05:47 HD Request # 6 | Receiving Intraday data for $SPX.X starting at 2015-06-05 08:30:00 | 2015-08-03 08:05:48 HD Request # 6 | Timestamp of first Intraday data file record written: 2015-06-05 11:34:00 | 2015-08-03 08:05:48 HD Request # 6 | Requesting historical Minute data for the current day. | 2015-08-03 08:05:48 Socket (3104) | Shutdown and closed. | 2015-08-03 08:05:48 The network socket for historical data has been closed. | 2015-08-03 08:05:48 HD Request # 5 | Received 2131746 records from 2015-06-05 11:46:45 to 2015-06-19 08:29:59 (13.9 days) and wrote 2131739 records for /ESM5 | 2015-08-03 08:05:48 HD Request # 5 | Intraday download COMPLETE for /ESM5. Completion time: 4s. Unique request ID: 4 | 2015-08-03 08:05:48 Removed historical data download ID 4 | 2015-08-03 08:05:48 Real-time Intraday chart data file updates started for /ESM5 | 2015-08-03 08:05:48 HD Request # 6 | Chart history request unsuccessful. | 2015-08-03 08:05:48 Gzip data is corrupt or incomplete. | 2015-08-03 08:05:48 * HD Request # 6 | Received 16167 records from 2015-06-05 08:30:00 to 2015-07-31 15:36:00 (56.3 days) and wrote 15985 records for $SPX.X | 2015-08-03 08:05:48 HD Request # 6 | Intraday download COMPLETE for $SPX.X. Completion time: 3s. Unique request ID: 6 | 2015-08-03 08:05:48 Removed historical data download ID 6 | 2015-08-03 08:05:48 Real-time Intraday chart data file updates started for $SPX.X | 2015-08-03 08:05:48 HD Request # 7 | Downloading Intraday chart data for /ESU5 to the file [ESU5.scid. Service: cme | 2015-08-03 08:05:48 HD Request # 7 | Download start Date-Time: 2015-01-29 07:05:48.0 | 2015-08-03 08:05:48 HD Request # 7 | Using server: scdf1.sierracharts.com port 10149 | 2015-08-03 08:05:48 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-08-03 08:05:48 Socket (3420) | Connected. | 2015-08-03 08:05:48 HD Request # 7 | Sending historical data logon request message. | 2015-08-03 08:05:48 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2015-01-29 07:05:48. Record interval: 0. Symbol: ESU15 | 2015-08-03 08:05:48 HD Request # 7 | Decompressing data. | 2015-08-03 08:05:48 HD Request # 7 | Receiving Intraday data for /ESU5 starting at 2015-01-29 09:45:32 | 2015-08-03 08:05:48 HD Request # 7 | Timestamp of first Intraday data file record written: 2015-01-29 09:45:32 | 2015-08-03 08:05:48 Socket (3420) | Shutdown and closed. | 2015-08-03 08:06:22 The network socket for historical data has been closed. | 2015-08-03 08:06:22 HD Request # 7 | Received 15910414 records from 2015-01-29 09:45:32 to 2015-08-03 08:06:05 (185.9 days) and wrote 15910414 records for /ESU5 | 2015-08-03 08:06:40 Added 5 Time and Sales records to Intraday data file for /ESU5 after download. | 2015-08-03 08:06:40 HD Request # 7 | Intraday download COMPLETE for /ESU5. Completion time: 52s. Unique request ID: 5 | 2015-08-03 08:06:40 Removed historical data download ID 5 | 2015-08-03 08:06:40 Real-time Intraday chart data file updates started for /ESU5 | 2015-08-03 08:06:40 Support, Im still having data issues on some products after re activating. Mostly on ES and GC but CL is operating. |
| [2015-08-03 14:48:38] |
| bookert4 - Posts: 56 |
|
please cancell problem solved thank you
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| [2015-08-03 16:41:58] |
| |
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We you can, update Sierra Chart to the latest release. You are running a significantly older version. You can update with Help >> Download Current Version.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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