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Rithmic demo not updating

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[2015-07-30 20:39:07] #1 [Go To First Post]
User997924 - Posts: 2
When I log in to Sierra and connect to the Rithmic Paper Trade server with my demo account...the charts do not update unless I continuously reload them. What is the solution?

[2015-07-30 22:12:11] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to contact your broker/trading service and let them know what symbols you are trading so they activate your account for the exchanges those symbols trade on. However, first might be a good idea to provide us a copy of the Message Log so we can confirm the problem. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-07-30 22:40:39] #3 [Go To First Post]
User997924 - Posts: 2
Software version: 1278 \| 2015-07-30 17:37:57 Uses New Spreadsheets \| 2015-07-30 17:37:57 Usage end date: 2015-08-13 \| 2015-07-30 17:37:57 Enabled for: Advanced Features. \| 2015-07-30 17:37:57 Enabled for: Advanced Features 2. \| 2015-07-30 17:37:57 Enabled for: Sierra Chart Historical Data Service. \| 2015-07-30 17:37:57 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-07-30 17:37:57 Current selected Data/Trading service: Rithmic Trading \| 2015-07-30 17:37:57 Data/Trade Service Settings automatically set. \| 2015-07-30 17:37:57 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2015-07-30 17:37:57 2015-07-30 17:37:57 Local computer clock time \| 2015-07-30 17:37:57 2015-07-30 22:37:57 GMT time \| 2015-07-30 17:37:57 2015-07-30 17:37:57 Time zone adjusted time \| 2015-07-30 17:37:57 Time difference to server time: 2 seconds. \| 2015-07-30 17:37:57 Program path: C:\SierraChart\ \| 2015-07-30 17:37:57 Data Files path: C:\SierraChart\Data\ \| 2015-07-30 17:37:57 OS Version Number: 6.2 \| 2015-07-30 17:37:57 Locale Information: C \| 2015-07-30 17:37:57 Checking for new symbol settings for rim \| 2015-07-30 17:37:57 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-07-30 17:37:57 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-07-30 17:37:57 Symbol settings are up-to-date for rim \| 2015-07-30 17:37:57 Files to Open on Start up \| Opening file: RTaboveAsk_b4.dll \| 2015-07-30 17:38:00 Files to Open on Start up \| Opening file: RTaboveBid_b4.dll \| 2015-07-30 17:38:00 Files to Open on Start up \| Opening file: RTaboveVol_b4.dll \| 2015-07-30 17:38:00 Files to Open on Start up \| Opening file: RTscanMaxPV_b4.dll \| 2015-07-30 17:38:00 Files to Open on Start up \| Opening file: cmplxScan1bb_rc1.dll \| 2015-07-30 17:38:00 Rithmic Trading \| Port for executable: 55594 \| 2015-07-30 17:38:02 Listening socket (1828), port 55594 \| Closed. \| 2015-07-30 17:38:02 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2015-07-30 17:38:02 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-07-30 17:38:02 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-07-30 17:38:02 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 55594 \| 2015-07-30 17:38:04 Socket (2) \| Connected. \| 2015-07-30 17:38:04 Rithmic Trading \| Connected to server. \| 2015-07-30 17:38:04 Rithmic Trading \| Sending logon request message. \| 2015-07-30 17:38:04 Rithmic Trading \| Starting the connection process to data and trading service. \| 2015-07-30 17:38:04 Rithmic Trading \| Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2015-07-30 17:38:04 Rithmic Trading \| Connecting to Rithmic Paper Trading server. \| 2015-07-30 17:38:04 Rithmic Trading \| Server Alert: Market Data Connection Opened \| 2015-07-30 17:38:05 Rithmic Trading \| Server Alert: Market Data Connection Login Complete. Result text: "ok" \| 2015-07-30 17:38:05 Rithmic Trading \| Server Alert: Trading System Connection Opened \| 2015-07-30 17:38:06 Rithmic Trading \| Server Alert: Trading System Connection Login Complete. Result text: "ok" \| 2015-07-30 17:38:06 Rithmic Trading \| Server Alert: PnL Connection Opened \| 2015-07-30 17:38:07 Rithmic Trading \| Server Alert: PnL Connection Login Complete. Result text: "ok" \| 2015-07-30 17:38:07 Rithmic Trading \| Server Alert: Intraday History Connection Opened \| 2015-07-30 17:38:07 Rithmic Trading \| Server Alert: Intraday History Connection Login Complete. Result text: "ok" \| 2015-07-30 17:38:08 Rithmic Trading \| Server Name: SC DTC Bridge. \| 2015-07-30 17:38:08 Rithmic Trading \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-07-30 17:38:08 Rithmic Trading \| Successfully connected. IB='OptimusPaperTrading'. \| 2015-07-30 17:38:08 Rithmic Trading \| Trading is supported. \| 2015-07-30 17:38:08 Rithmic Trading \| Order cancel and replace is supported. \| 2015-07-30 17:38:08 Rithmic Trading \| OCO Orders supported. \| 2015-07-30 17:38:08 Rithmic Trading \| Requesting Trade Positions data. \| 2015-07-30 17:38:13 Rithmic Trading \| Starting real-time market data updates for: CLU5-NYMEX. ID: 1 \| 2015-07-30 17:39:27 Intraday data recording state for symbol CLU5-NYMEX is set to download pending. \| 2015-07-30 17:39:27 HD Request # 2 \| Downloading Intraday chart data for CLU5-NYMEX to the file CLU5-NYMEX.scid. Service: rim \| 2015-07-30 17:39:27 HD Request # 2 \| Download start Date-Time: 2015-07-30 15:28:19.0 \| 2015-07-30 17:39:27 HD Request # 2 \| Using server: ds3.sierracharts.com port 10149 \| 2015-07-30 17:39:27 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-07-30 17:39:27 Socket (3) \| Connected. \| 2015-07-30 17:39:27 HD Request # 2 \| Sending historical data logon request message. \| 2015-07-30 17:39:27 Rithmic Trading \| Server Alert: mrv error : 13. Result text: "permission denied" \| 2015-07-30 17:39:27 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2015-07-30 15:28:19. Record interval: 0. Symbol: CLU5-NYMEX \| 2015-07-30 17:39:28 HD Request # 2 \| Decompressing data. \| 2015-07-30 17:39:28 HD Request # 2 \| Receiving Intraday data for CLU5-NYMEX starting at 2015-07-30 15:28:19 \| 2015-07-30 17:39:28 HD Request # 2 \| Timestamp of first Intraday data file record written: 2015-07-30 15:28:56 \| 2015-07-30 17:39:28 Socket (3) \| Shutdown and closed. \| 2015-07-30 17:39:28 The network socket for historical data has been closed. \| 2015-07-30 17:39:28 HD Request # 2 \| Received 983 records from 2015-07-30 15:28:19 to 2015-07-30 17:39:06 (2.2 hours) and wrote 982 records for CLU5-NYMEX \| 2015-07-30 17:39:28 HD Request # 2 \| Intraday download COMPLETE for CLU5-NYMEX. Completion time: 1s. Unique request ID: 1 \| 2015-07-30 17:39:28 Removed historical data download ID 1 \| 2015-07-30 17:39:28 Real-time Intraday chart data file updates started for CLU5-NYMEX \| 2015-07-30 17:39:28

[2015-07-31 00:07:23] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem we stated in post #2 has been confirmed: Rithmic Trading \| Server Alert: mrv error : 13. Result text: "permission denied" \| 2015-07-30 17:39:27 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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