Support Board
Date/Time: Sat, 10 May 2025 06:59:18 +0000
Rithmic demo not updating
View Count: 1060
| [2015-07-30 20:39:07] |
| User997924 - Posts: 2 |
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When I log in to Sierra and connect to the Rithmic Paper Trade server with my demo account...the charts do not update unless I continuously reload them. What is the solution?
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| [2015-07-30 22:12:11] |
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You need to contact your broker/trading service and let them know what symbols you are trading so they activate your account for the exchanges those symbols trade on. However, first might be a good idea to provide us a copy of the Message Log so we can confirm the problem. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-30 22:40:39] |
| User997924 - Posts: 2 |
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Software version: 1278 | 2015-07-30 17:37:57 Uses New Spreadsheets | 2015-07-30 17:37:57 Usage end date: 2015-08-13 | 2015-07-30 17:37:57 Enabled for: Advanced Features. | 2015-07-30 17:37:57 Enabled for: Advanced Features 2. | 2015-07-30 17:37:57 Enabled for: Sierra Chart Historical Data Service. | 2015-07-30 17:37:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-07-30 17:37:57 Current selected Data/Trading service: Rithmic Trading | 2015-07-30 17:37:57 Data/Trade Service Settings automatically set. | 2015-07-30 17:37:57 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-07-30 17:37:57 2015-07-30 17:37:57 Local computer clock time | 2015-07-30 17:37:57 2015-07-30 22:37:57 GMT time | 2015-07-30 17:37:57 2015-07-30 17:37:57 Time zone adjusted time | 2015-07-30 17:37:57 Time difference to server time: 2 seconds. | 2015-07-30 17:37:57 Program path: C:\SierraChart\ | 2015-07-30 17:37:57 Data Files path: C:\SierraChart\Data\ | 2015-07-30 17:37:57 OS Version Number: 6.2 | 2015-07-30 17:37:57 Locale Information: C | 2015-07-30 17:37:57 Checking for new symbol settings for rim | 2015-07-30 17:37:57 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-07-30 17:37:57 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-07-30 17:37:57 Symbol settings are up-to-date for rim | 2015-07-30 17:37:57 Files to Open on Start up | Opening file: RTaboveAsk_b4.dll | 2015-07-30 17:38:00 Files to Open on Start up | Opening file: RTaboveBid_b4.dll | 2015-07-30 17:38:00 Files to Open on Start up | Opening file: RTaboveVol_b4.dll | 2015-07-30 17:38:00 Files to Open on Start up | Opening file: RTscanMaxPV_b4.dll | 2015-07-30 17:38:00 Files to Open on Start up | Opening file: cmplxScan1bb_rc1.dll | 2015-07-30 17:38:00 Rithmic Trading | Port for executable: 55594 | 2015-07-30 17:38:02 Listening socket (1828), port 55594 | Closed. | 2015-07-30 17:38:02 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-07-30 17:38:02 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-07-30 17:38:02 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-07-30 17:38:02 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55594 | 2015-07-30 17:38:04 Socket (2) | Connected. | 2015-07-30 17:38:04 Rithmic Trading | Connected to server. | 2015-07-30 17:38:04 Rithmic Trading | Sending logon request message. | 2015-07-30 17:38:04 Rithmic Trading | Starting the connection process to data and trading service. | 2015-07-30 17:38:04 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-07-30 17:38:04 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2015-07-30 17:38:04 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-07-30 17:38:05 Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2015-07-30 17:38:05 Rithmic Trading | Server Alert: Trading System Connection Opened | 2015-07-30 17:38:06 Rithmic Trading | Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2015-07-30 17:38:06 Rithmic Trading | Server Alert: PnL Connection Opened | 2015-07-30 17:38:07 Rithmic Trading | Server Alert: PnL Connection Login Complete. Result text: "ok" | 2015-07-30 17:38:07 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2015-07-30 17:38:07 Rithmic Trading | Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2015-07-30 17:38:08 Rithmic Trading | Server Name: SC DTC Bridge. | 2015-07-30 17:38:08 Rithmic Trading | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-07-30 17:38:08 Rithmic Trading | Successfully connected. IB='OptimusPaperTrading'. | 2015-07-30 17:38:08 Rithmic Trading | Trading is supported. | 2015-07-30 17:38:08 Rithmic Trading | Order cancel and replace is supported. | 2015-07-30 17:38:08 Rithmic Trading | OCO Orders supported. | 2015-07-30 17:38:08 Rithmic Trading | Requesting Trade Positions data. | 2015-07-30 17:38:13 Rithmic Trading | Starting real-time market data updates for: CLU5-NYMEX. ID: 1 | 2015-07-30 17:39:27 Intraday data recording state for symbol CLU5-NYMEX is set to download pending. | 2015-07-30 17:39:27 HD Request # 2 | Downloading Intraday chart data for CLU5-NYMEX to the file CLU5-NYMEX.scid. Service: rim | 2015-07-30 17:39:27 HD Request # 2 | Download start Date-Time: 2015-07-30 15:28:19.0 | 2015-07-30 17:39:27 HD Request # 2 | Using server: ds3.sierracharts.com port 10149 | 2015-07-30 17:39:27 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-07-30 17:39:27 Socket (3) | Connected. | 2015-07-30 17:39:27 HD Request # 2 | Sending historical data logon request message. | 2015-07-30 17:39:27 Rithmic Trading | Server Alert: mrv error : 13. Result text: "permission denied" | 2015-07-30 17:39:27 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-07-30 15:28:19. Record interval: 0. Symbol: CLU5-NYMEX | 2015-07-30 17:39:28 HD Request # 2 | Decompressing data. | 2015-07-30 17:39:28 HD Request # 2 | Receiving Intraday data for CLU5-NYMEX starting at 2015-07-30 15:28:19 | 2015-07-30 17:39:28 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-07-30 15:28:56 | 2015-07-30 17:39:28 Socket (3) | Shutdown and closed. | 2015-07-30 17:39:28 The network socket for historical data has been closed. | 2015-07-30 17:39:28 HD Request # 2 | Received 983 records from 2015-07-30 15:28:19 to 2015-07-30 17:39:06 (2.2 hours) and wrote 982 records for CLU5-NYMEX | 2015-07-30 17:39:28 HD Request # 2 | Intraday download COMPLETE for CLU5-NYMEX. Completion time: 1s. Unique request ID: 1 | 2015-07-30 17:39:28 Removed historical data download ID 1 | 2015-07-30 17:39:28 Real-time Intraday chart data file updates started for CLU5-NYMEX | 2015-07-30 17:39:28 |
| [2015-07-31 00:07:23] |
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The problem we stated in post #2 has been confirmed: Rithmic Trading | Server Alert: mrv error : 13. Result text: "permission denied" | 2015-07-30 17:39:27 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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