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Date/Time: Sun, 26 May 2024 15:55:01 +0000



Data Download Issue

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[2015-07-28 11:04:53]
Roman - Posts: 2
I have problem with data download.
Some times data do not download correctly.
I'm working with InteractiveBrokers.
I was trying to Disconnect and connect to Data Feed again, but chart do not change.

Here is my screenshort with CME data chart comparison:
http://i.imgur.com/Ag7FIbS.png

I compared my data with CME chart and see the gap in chart data.

Can you help?
[2015-07-28 16:48:23]
Sierra Chart - Max - Posts: 5621
You will need to redownload the data following the steps here:
https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart

With Interactive Brokers refer to the Backfill Issues and Solutions here:
https://www.sierrachart.com/index.php?page=doc/IB.php#IBHistoricalDataIssues
Sierra Chart Support
[2015-07-28 18:12:17]
Sierra Chart Engineering - Posts: 104368
Before re-downloading the data make sure this option is enabled:
Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds.

So that historical Intraday data is downloaded from the Sierra Chart Historical Data Service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-07-28 18:12:35

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