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Can't connect!!! is this because I have do not have a data service? (message log included)

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[2015-07-27 19:37:41] #1 [Go To First Post]
User371291 - Posts: 13
Hi there, I recently attempted to connect and got this message: "Rithmic Trading \| Port for executable: 50373 \| 2015-07-27 15:34:17 Listening socket (1432), port 50373 \| Closed. \| 2015-07-27 15:34:17 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2015-07-27 15:34:17 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50373 \| 2015-07-27 15:34:19 Socket (106) \| Connected. \| 2015-07-27 15:34:19 Rithmic Trading \| Connected to server. \| 2015-07-27 15:34:19 Rithmic Trading \| Sending logon request message. \| 2015-07-27 15:34:19 Rithmic Trading \| Starting the connection process to data and trading service. \| 2015-07-27 15:34:19 Rithmic Trading \| Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2015-07-27 15:34:19 Rithmic Trading \| Connecting to Rithmic Paper Trading server. \| 2015-07-27 15:34:19 Rithmic Trading \| Server Alert: Market Data Connection Opened \| 2015-07-27 15:34:21 Rithmic Trading \| Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2015-07-27 15:34:21 Rithmic Trading \| Server Name: DTC Bridge. \| 2015-07-27 15:34:21 Rithmic Trading \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-07-27 15:34:21 Rithmic Trading \| Logon error from server \| 2015-07-27 15:34:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-07-27 15:34:21 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-07-27 15:34:21 Socket (106) \| Shutdown and closed. \| 2015-07-27 15:34:21 Rithmic Trading \| Disconnected from the server. \| 2015-07-27 15:34:21 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-27 15:34:21 Rithmic Trading \| Bridge process is still running. \| 2015-07-27 15:34:23 File >> Disconnect selected. \| 2015-07-27 15:34:24 Rithmic Trading \| Disconnected from the server. \| 2015-07-27 15:34:24" I have not signed up with a Trading Service, could this be the issue? Thanks.

[2015-07-27 19:54:43] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do you have an active Rithmic demo or live account? If not, you will not be able to connect to the Rithmic system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-07-27 20:13:49] #3 [Go To First Post]
User371291 - Posts: 13
no I do not have a demo account, which providers offer demo accounts?

[2015-07-27 23:45:01] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-07-28 03:45:10] #5 [Go To First Post]
User371291 - Posts: 13
CME Emini ESU ESM

[2015-07-28 03:59:25] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Is there a particular futures broker you are currently working with? If so, then contact them for a demo account. If not, then refer to this page: https://www.sierrachart.com/index.php?page=doc/links.php For the time being you can use the Sierra Chart Historical Data Service: https://www.sierrachart.com/index.php?page=doc/SierraChartHistoricalData.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-28 19:25:20

[2015-07-28 18:57:12] #7 [Go To First Post]
User371291 - Posts: 13
Hi Thanks for the great support. I have configured the DTS to 'SC Historical Data'. I am interested in attaining 1min, 30min, 60min, daily data for the ESU15 & ESM15 contracts. I didnot have much problem exporting data for the ESM15 contract. But am having difficulty getting the ESU chart to load: The daily ESU chart loads up, but when I click on 1min> its simply blank! Any solutions? Thank You.

[2015-07-28 19:27:23] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
ESU is not a valid symbol. You should not even have any historical daily data for it either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-07-28 20:04:00] #9 [Go To First Post]
User371291 - Posts: 13
ESU15? the september contract? How is it not valid? isnt it the front month contract for the ES right now?

[2015-07-28 20:06:43] #10 [Go To First Post]
User371291 - Posts: 13
also I am able to successfully view $TICK data on the 1min timeframe

[2015-07-28 20:18:04] #11 [Go To First Post]
User371291 - Posts: 13
I have excluded the entire Sierra Charts folder on my malware program

[2015-07-28 20:18:47] #12 [Go To First Post]
User371291 - Posts: 13
this is what the message log is saying: "Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU5-CME.scid \| 2015-07-28 16:16:31"

[2015-07-28 20:54:35] #13 [Go To First Post]
User371291 - Posts: 13
ESU5 is the symbol I was referring to

[2015-07-28 21:47:29] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
ESU5-CME is not a valid symbol for the Sierra Chart Historical Data Service. You need to use ESU15 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-07-28 22:15:42] #15 [Go To First Post]
User371291 - Posts: 13
oh I should of known thank you! I found it when searching September contract

[2015-08-03 16:55:21] #16 [Go To First Post]
User371291 - Posts: 13
Hi there, Would you be able to explain to me how to bring up charts from 2014? ie ES 03-14 (or ESH14) I went to "Find symbol", and all it has is the 2015 & 2016 contracts. Thank You, Hupfield

[2015-08-03 17:04:07] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to the instructions here for this: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#h42.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-08-03 21:27:47] #18 [Go To First Post]
User371291 - Posts: 13
I exported historical data to a text file. I noticed in the timestamps that they are in "second" format: 20150624 000001;2117.5;2117.5;2117.5;2117.5;7 20150624 000002;2117.5;2117.5;2117.5;2117.5;5 20150624 000003;2117.5;2117.5;2117.5;2117.5;1 20150624 000005;2117.5;2117.5;2117.5;2117.5;2 20150624 000006;2117.5;2117.5;2117.5;2117.5;2 20150624 000007;2117.5;2117.5;2117.5;2117.5;35 20150624 000009;2117.5;2117.5;2117.5;2117.5;3 Is there any possible way that I could export data so that it will be in a minute timestamps? ie not show the seconds? Thanks

[2015-08-03 21:39:25] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
That is not Sierra Chart exported data you are showing. We cannot help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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