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Date/Time: Sat, 22 Jun 2024 13:45:09 +0000



Scroll wheel and arrow keys disabled

View Count: 928

[2015-07-27 16:24:09]
Dodders - Posts: 20
Since an upgrade from 1261 to 1276 the Scroll wheel and arrow keys are disabled if I change the bar period on a chart. They can be enabled again by clicking on another chart and then clicking on the original chart which is annoying as this was not necessary before. Can the consistent functionality of being able to scroll be restored please.
[2015-07-27 17:01:11]
Sierra Chart Engineering - Posts: 104368
We do not observe this problem. Nothing in Sierra Chart changed which would cause this. Furthermore, if you actually click somewhere on the chart when it is already appears to be active, this should ensure the chart has the focus. So the fact that this does not happen indicates likely a system issue.

Try restarting your computer.

Does anyone else observe this?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-07-27 17:25:47]
Sierra Chart Engineering - Posts: 104368
Actually, we now know what is causing this problem. We will solve this. It has to do with the new control bar.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-07-27 22:39:43]
Dodders - Posts: 20
I have reinstalled 1261 and the problem is rectified so I'm pleased you found the problem at your end. I'll wait until there is a solution before upgrading again.
[2015-07-28 05:31:33]
Sierra Chart Engineering - Posts: 104368
The version we are releasing now solves the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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