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Sierra will not connect

View Count: 858

[2015-07-20 13:50:14]
[Go To First Post]
User63786 - Posts: 6
I am trying to connect to my CTS data feed and all I get is Connecting.......Ready to Reconnect in the upper right yellow box.
I have a connection to the internet and connected.
I am using CTS and can connect to them outside of Sierra fine.
I did not change any settings since using on Friday.
Could you tell me why I am not connecting.


CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:37:52
CTS FIX - Firm: FCStone | 2015-07-20 08:37:52
CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:37:52
CTS FIX socket (676) | Connected. | 2015-07-20 08:37:52
CTS FIX socket (676) | Starting SSL connection. | 2015-07-20 08:37:52
CTS FIX socket (676) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:37:52
CTS FIX socket (676) | Closed. No error. | 2015-07-20 08:37:52
CTS FIX socket (676) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:37:52
CTS FIX socket (676) | Shutdown and closed. | 2015-07-20 08:37:52
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:37:52
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:37:52
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:37:52
CTS FIX: Disconnected. | 2015-07-20 08:37:52
Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:37:52

CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:37:55
CTS FIX - Firm: FCStone | 2015-07-20 08:37:55
CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:37:55
CTS FIX socket (672) | Connected. | 2015-07-20 08:37:55
CTS FIX socket (672) | Starting SSL connection. | 2015-07-20 08:37:55
CTS FIX socket (672) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:37:55
CTS FIX socket (672) | Closed. No error. | 2015-07-20 08:37:55
CTS FIX socket (672) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:37:55
CTS FIX socket (672) | Shutdown and closed. | 2015-07-20 08:37:55
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:37:55
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:37:55
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:37:55
CTS FIX: Disconnected. | 2015-07-20 08:37:55
Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:37:55

CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:37:58
CTS FIX - Firm: FCStone | 2015-07-20 08:37:58
CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:37:58
CTS FIX socket (680) | Connected. | 2015-07-20 08:37:58
CTS FIX socket (680) | Starting SSL connection. | 2015-07-20 08:37:58
CTS FIX socket (680) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:37:58
CTS FIX socket (680) | Closed. No error. | 2015-07-20 08:37:58
CTS FIX socket (680) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:37:58
CTS FIX socket (680) | Shutdown and closed. | 2015-07-20 08:37:58
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:37:58
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:37:58
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:37:58
CTS FIX: Disconnected. | 2015-07-20 08:37:58
Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:37:58

CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:38:01
CTS FIX - Firm: FCStone | 2015-07-20 08:38:01
CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:38:01
CTS FIX socket (680) | Connected. | 2015-07-20 08:38:02
CTS FIX socket (680) | Starting SSL connection. | 2015-07-20 08:38:02
CTS FIX socket (680) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:38:02
CTS FIX socket (680) | Closed. No error. | 2015-07-20 08:38:02
CTS FIX socket (680) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:38:02
CTS FIX socket (680) | Shutdown and closed. | 2015-07-20 08:38:02
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:38:02
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:38:02
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:38:02
CTS FIX: Disconnected. | 2015-07-20 08:38:02
Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:38:02

CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:38:05
CTS FIX - Firm: FCStone | 2015-07-20 08:38:05
CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:38:05
CTS FIX socket (824) | Connected. | 2015-07-20 08:38:05
CTS FIX socket (824) | Starting SSL connection. | 2015-07-20 08:38:05
CTS FIX socket (824) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:38:05
CTS FIX socket (824) | Closed. No error. | 2015-07-20 08:38:05
CTS FIX socket (824) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:38:05
CTS FIX socket (824) | Shutdown and closed. | 2015-07-20 08:38:05
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:38:05
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:38:05
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:38:05
CTS FIX: Disconnected. | 2015-07-20 08:38:05
Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:38:05

CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:38:08
CTS FIX - Firm: FCStone | 2015-07-20 08:38:08
CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:38:08
CTS FIX socket (824) | Connected. | 2015-07-20 08:38:08
CTS FIX socket (824) | Starting SSL connection. | 2015-07-20 08:38:08
CTS FIX socket (824) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:38:08
CTS FIX socket (824) | Closed. No error. | 2015-07-20 08:38:08
CTS FIX socket (824) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:38:08
CTS FIX socket (824) | Shutdown and closed. | 2015-07-20 08:38:08
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:38:08
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:38:08
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:38:08
CTS FIX: Disconnected. | 2015-07-20 08:38:08
Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:38:08
File >> Disconnect selected. | 2015-07-20 08:38:10
CTS FIX: Disconnected. | 2015-07-20 08:38:10
The above has been sent to support. | 2015-07-20 08:41:12 *
Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2015-07-20 08:41:13
[2015-07-20 14:20:23]
[Go To First Post]
User63786 - Posts: 6
I updated to most current version and now I can connect.
[2015-07-20 18:01:03]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Thank you for this information. It may have been caused by a change with the SSL/TLS version on the CTS server side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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