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Date/Time: Wed, 12 Aug 2020 15:36:44 +0000



NO CONNECTION

[2015-07-17 07:11:42]
User91063 - Posts: 2 | Ending Date: 2017-03-18 [Expired]
Since this morning I do not get a connection to my data feed
Can you please help me to get connected

Regards
Chris
[2015-07-17 07:50:15]
Sierra Chart Engineering - Posts: 88536 | Ending Date: 2021-04-05
Provide a copy of the Message Log, by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-07-17 08:20:12]
User91063 - Posts: 2 | Ending Date: 2017-03-18 [Expired]
Software version: 1269 | 2015-07-17 04:16:59
Uses New Spreadsheets | 2015-07-17 04:16:59
Usage end date: 2015-09-26 | 2015-07-17 04:16:59
Enabled for: Advanced Features. | 2015-07-17 04:16:59
Enabled for: Sierra Chart Historical Data Service. | 2015-07-17 04:16:59
Allow Support for Sierra Chart Data Feeds is enabled. | 2015-07-17 04:16:59
Active service: Rithmic Trading | 2015-07-17 04:16:59
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-07-17 04:16:59
2015-07-17 04:16:59 Local computer clock time | 2015-07-17 04:16:59
2015-07-17 08:16:59 GMT time | 2015-07-17 04:16:59
2015-07-17 04:16:59 Time zone adjusted time | 2015-07-17 04:16:59
Time difference to server time: 23 seconds. | 2015-07-17 04:16:59
Program path: C:\SierraChart\ | 2015-07-17 04:16:59
Data Files path: C:\SierraChart\Data\ | 2015-07-17 04:16:59
OS Version Number: 6.1 | 2015-07-17 04:16:59
Locale Information: C | 2015-07-17 04:16:59

Checking for new symbol settings for rim | 2015-07-17 04:16:59
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-07-17 04:16:59
HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-07-17 04:16:59
Symbol settings are up-to-date for rim | 2015-07-17 04:16:59

Rithmic Trading | Port for executable: 64724 | 2015-07-17 04:17:04
Listening socket (844), port 64724 | Closed. | 2015-07-17 04:17:04
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-07-17 04:17:04
HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-07-17 04:17:04
HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-07-17 04:17:04
Rithmic Trading | Connecting to the server 127.0.0.1. Port 64724 | 2015-07-17 04:17:06
Socket (2) | Connected. | 2015-07-17 04:17:06
Rithmic Trading | Connected to server. | 2015-07-17 04:17:06
Rithmic Trading | Sending logon request message. | 2015-07-17 04:17:06
Rithmic Trading | Starting the connection process to data and trading service. | 2015-07-17 04:17:06
Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-07-17 04:17:06
Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-07-17 04:17:06
Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-07-17 04:17:08
Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2015-07-17 04:17:09
Rithmic Trading | Server Alert: Trading System Connection Opened | 2015-07-17 04:17:09
Rithmic Trading | Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2015-07-17 04:17:09
Rithmic Trading | Server Alert: PnL Connection Opened | 2015-07-17 04:17:10
Rithmic Trading | Server Alert: PnL Connection Login Complete. Result text: "ok" | 2015-07-17 04:17:10
Rithmic Trading | Server Alert: Intraday History Connection Opened | 2015-07-17 04:17:11
Rithmic Trading | Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2015-07-17 04:17:11
Rithmic Trading | Server Name: SC DTC Bridge. | 2015-07-17 04:17:11
Rithmic Trading | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-07-17 04:17:11
Rithmic Trading | Successfully connected. IB='OptimusFutures'. | 2015-07-17 04:17:11
Rithmic Trading | Trading is supported. | 2015-07-17 04:17:11
Rithmic Trading | Order cancel and replace is supported. | 2015-07-17 04:17:11
Rithmic Trading | OCO Orders supported. | 2015-07-17 04:17:11
Rithmic Trading | Requesting Trade Positions data. | 2015-07-17 04:17:16
[2015-07-17 08:26:48]
Sierra Chart Engineering - Posts: 88536 | Ending Date: 2021-04-05
There is a successful connection as shown by this line:
Rithmic Trading | Successfully connected. IB='OptimusFutures'. | 2015-07-17 04:17:11



You can open a chart or Trade DOM through File >> Find Symbol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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