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Date/Time: Fri, 07 Aug 2020 04:24:44 +0000



DTN IQFeed is freezing many times a day

[2015-07-09 02:44:47]
User947126 - Posts: 12 | Ending Date: 2021-04-08
Hi,

For the past week or so my DTN IQFeed is randomly freezing so often that I'm pretty much unable to use Sierra Chart. It freezes for exactly 10 minutes at a time, and when it happens I can't even kill the IQconnect process--I have to either reboot or wait the 10 minutes. Sierra Chart seems fine aside from the fact that it stops receiving data. Nothing at all has changed on my PC that I can recall. Since I started having this issue I've updated to the newest version of Sierra chart and the newest IQFeed software.

I contacted IQFeed support, and they have not been of any help at all--they say it's a network issue just based on a single traceroute that they ran. It's very unlikely that it's anything network related, since nothing else on my PC is affected, including my VPN into work, Sierra Chart when I change my data feed to Interactive Brokers, or my ThinkorSwim trading platform. Everything on my PC works just fine except Sierra Chart with IQFeed. And, I just now ran IQFeed by itself (without Sierra Chart), and it still froze.

I know this is not really a Sierra Chart issue per se, but I'm hoping that someone in the community will have experienced the same thing and have a fix.

Mark
[2015-07-09 05:34:03]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
Based on what you describe, this is not network related at all. If the IQ Feed program is freezing and inoperable, this is not a network issue.

Have you tried deleting the IQ Feed software and reinstalling it? Not the best solution but that is the best we can offer. We do know that the latest IQ Feed software did fix a lot of bugs in it, according to IQ Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2015-07-09 05:34:25
[2015-07-09 20:44:47]
User947126 - Posts: 12 | Ending Date: 2021-04-08
I uninstalled and reinstalled, I didn't look at what files or folders were left over after I uninstalled though. I'll try uninstalling and getting rid of anything in the folder and in my profile, then reinstalling.
[2015-07-13 20:40:24]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
Are you still encountering this problem?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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