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Date/Time: Fri, 07 Aug 2020 03:28:51 +0000



Not connecting to the server

[2015-07-05 21:23:25]
User902581 - Posts: 1 | Ending Date: 2015-07-20 [Expired]
I am having trouble connecting to the severer in the platform and it will not pull up any charts. How can I fix this? My Ninjatrader works fine is able to connect but not the Sierra Chart.
[2015-07-05 21:41:30]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
If you are having a problem doing something with Sierra Chart, then please copy and paste the ENTIRE copy of the Message Log into your email message or Support Board message. Support cannot help without the Message Log. Sending some of the lines is not helpful. The message log does not contain any private information.

Instructions:

1. If the Sierra Chart Message Log is not already open, then select "Window >> Show/Hide Message Log" on the menu to open it. If you still do not see the log after selecting this command, then select "Window >> Reset Windows". The log will be displayed in this case. If not, then select "Window >> Show/Hide Message Log" again.

2. Press the "Copy Log" button on the Message Log window. Do not use the "Send for Analysis" button. Otherwise, the log will not be seen.

3. Go to your e-mail message or your Support Board message. Point to the area where you type your message.

4. Right-click your mouse pointer. Select "Paste" on the menu to paste it into the message.

THE INSTRUCTIONS ABOVE EXPLAIN HOW TO AUTOMATICALLY COPY AND PASTE THE MESSAGE LOG DATA INTO A MESSAGE. THERE IS NO NEED TO TYPE IT BY HAND.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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