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How to Post a Message for Support

$IXM and #BANK Symbols

View Count: 2052

[2015-06-25 01:22:04] #1 [Go To First Post]
dennismed - Posts: 62
what is required to obtain live data for these symbols, can they be added to my existing feed ?

[2015-06-25 03:02:12] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to this section here about this: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CashIndexes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-08-28 14:47:21] #3 [Go To First Post]
dennismed - Posts: 62
IXM and BANK symbols are not updating in realtime

[2015-08-28 18:10:30] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do the following: Select Window >> Show/ Hide Message Log to open the Message Log. Press the Clear Log button on the Message Log. Select File >> Disconnect. Select File >> Connect to Data Feed. Post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-08-28 18:43:09] #5 [Go To First Post]
dennismed - Posts: 62
I did as suggested and there is no difference symbols IXM and BANK will not show realtime data

[2015-08-28 19:06:44] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not have the Message Log. That is the most essential thing. Please provide the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-08-28 20:57:11] #7 [Go To First Post]
dennismed - Posts: 62
Using username 0 \| 2015-08-28 15:59:25 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2015-08-28 15:59:25 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2015-08-28 15:59:25 Socket (1594) \| Connected. \| 2015-08-28 15:59:25 SC Exchange Data \| Connected to server. \| 2015-08-28 15:59:25 SC Exchange Data \| Sending logon request message. \| 2015-08-28 15:59:25 SC Exchange Data \| Server Name: SC Real-Time Server. \| 2015-08-28 15:59:25 SC Exchange Data \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-08-28 15:59:25 SC Exchange Data \| Logon error from server : Limited to one connection per username for the requested data source. \| 2015-08-28 15:59:25 Socket (1594) \| Shutdown and closed. \| 2015-08-28 15:59:25 SC Exchange Data \| Disconnected from the server. \| 2015-08-28 15:59:25 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2015-08-28 15:59:25 Using username 0 \| 2015-08-28 15:59:27 SC Exchange Data \| Connecting to the server scdf2.sierracharts.com. Port 443 \| 2015-08-28 15:59:27 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2015-08-28 15:59:27 Socket (1595) \| Connected. \| 2015-08-28 15:59:28 SC Exchange Data \| Connected to server. \| 2015-08-28 15:59:28 SC Exchange Data \| Sending logon request message. \| 2015-08-28 15:59:28 SC Exchange Data \| Server Name: SC Real-Time Server. \| 2015-08-28 15:59:28 SC Exchange Data \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-08-28 15:59:28 SC Exchange Data \| Logon error from server : Limited to one connection per username for the requested data source. \| 2015-08-28 15:59:28 Socket (1595) \| Shutdown and closed. \| 2015-08-28 15:59:28 SC Exchange Data \| Disconnected from the server. \| 2015-08-28 15:59:28 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2015-08-28 15:59:28 Using username 0 \| 2015-08-28 15:59:30 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2015-08-28 15:59:30 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2015-08-28 15:59:30 Socket (1596) \| Connected. \| 2015-08-28 15:59:30 SC Exchange Data \| Connected to server. \| 2015-08-28 15:59:30 SC Exchange Data \| Sending logon request message. \| 2015-08-28 15:59:30 SC Exchange Data \| Server Name: SC Real-Time Server. \| 2015-08-28 15:59:30 SC Exchange Data \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-08-28 15:59:30 SC Exchange Data \| Logon error from server : Limited to one connection per username for the requested data source. \| 2015-08-28 15:59:30 Socket (1596) \| Shutdown and closed. \| 2015-08-28 15:59:30 SC Exchange Data \| Disconnected from the server. \| 2015-08-28 15:59:30 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2015-08-28 15:59:30 Using username 0 \| 2015-08-28 15:59:32 SC Exchange Data \| Connecting to the server scdf2.sierracharts.com. Port 443 \| 2015-08-28 15:59:32 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2015-08-28 15:59:32 Socket (1597) \| Connected. \| 2015-08-28 15:59:32 SC Exchange Data \| Connected to server. \| 2015-08-28 15:59:32 SC Exchange Data \| Sending logon request message. \| 2015-08-28 15:59:32 SC Exchange Data \| Server Name: SC Real-Time Server. \| 2015-08-28 15:59:32 SC Exchange Data \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-08-28 15:59:32 SC Exchange Data \| Logon error from server : Limited to one connection per username for the requested data source. \| 2015-08-28 15:59:32 Socket (1597) \| Shutdown and closed. \| 2015-08-28 15:59:32 SC Exchange Data \| Disconnected from the server. \| 2015-08-28 15:59:32 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2015-08-28 15:59:32 Using username 0 \| 2015-08-28 15:59:34 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2015-08-28 15:59:34 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2015-08-28 15:59:34 Socket (1598) \| Connected. \| 2015-08-28 15:59:34 SC Exchange Data \| Connected to server. \| 2015-08-28 15:59:34 SC Exchange Data \| Sending logon request message. \| 2015-08-28 15:59:34 SC Exchange Data \| Server Name: SC Real-Time Server. \| 2015-08-28 15:59:34 SC Exchange Data \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-08-28 15:59:34 SC Exchange Data \| Logon error from server : Limited to one connection per username for the requested data source. \| 2015-08-28 15:59:34 Socket (1598) \| Shutdown and closed. \| 2015-08-28 15:59:34 SC Exchange Data \| Disconnected from the server. \| 2015-08-28 15:59:34 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2015-08-28 15:59:34 Using username 0 \| 2015-08-28 15:59:36 SC Exchange Data \| Connecting to the server scdf2.sierracharts.com. Port 443 \| 2015-08-28 15:59:36 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2015-08-28 15:59:36 Socket (1599) \| Connected. \| 2015-08-28 15:59:36 SC Exchange Data \| Connected to server. \| 2015-08-28 15:59:36 SC Exchange Data \| Sending logon request message. \| 2015-08-28 15:59:36 SC Exchange Data \| Server Name: SC Real-Time Server. \| 2015-08-28 15:59:36 SC Exchange Data \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-08-28 15:59:36 SC Exchange Data \| Logon error from server : Limited to one connection per username for the requested data source. \| 2015-08-28 15:59:36 Socket (1599) \| Shutdown and closed. \| 2015-08-28 15:59:36 SC Exchange Data \| Disconnected from the server. \| 2015-08-28 15:59:36 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2015-08-28 15:59:36 Using username 0 \| 2015-08-28 15:59:38 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2015-08-28 15:59:38 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2015-08-28 15:59:38 Date Time Of Last Edit: 2015-08-28 21:08:03

[2015-08-28 21:10:34] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: SC Exchange Data \| Logon error from server : Limited to one connection per username for the requested data source. \| 2015-08-28 15:59:25 You cannot use the SC Exchange Feed from more than one copy of Sierra Chart at the same time unless you pay for additional connections for each one you want to use it from. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-08-31 12:54:01] #9 [Go To First Post]
dennismed - Posts: 62
I have two accounts and two computers one futures account with OEC as my data feed and and SC Exchange feed on a separate computer for stock and symbols such as IXM and BANK. What else do I need to have live data on the computer using SC Exchange data.

[2015-08-31 13:00:41] #10 [Go To First Post]
dennismed - Posts: 62
In a previous support ticket I was instructed to subscribe to a second instant I have done so please let me know what else I need to do as your previous reply to my request offered no resolution to this issue http://screencast.com/t/I2fyQKzKaNk

[2015-08-31 17:31:55] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For the copy of Sierra Chart using "SC Exchange Data", restart it and if you still see the problem post a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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