Support Board
Date/Time: Mon, 27 Oct 2025 19:14:42 +0000
FDAX data missing 1 hour open
View Count: 1026
| [2015-06-08 13:46:49] |
| markuz - Posts: 90 |
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the FDAX data is missing 1 hour of data on the open. I've attached a picture. the FDAX starts at 1 am central and chart starts at 1:54 am |
 FDAX_Chart_1_hour_off.png / V - Attached On 2015-06-08 13:46:19 UTC - Size: 40.69 KB - 363 views Attachment Deleted. |
| [2015-06-08 16:19:51] |
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What Data or Trading service are you using or do you wish to use? See this page for the list: http://www.sierrachart.com/index.php?page=data.php&CAID=def Or, select "Global Settings >> Data/Trade Service Settings". What is the "Service" at the top left set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-08 16:20:01
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| [2015-06-08 16:23:36] |
| markuz - Posts: 90 |
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I am using Transact Data with Chicago and my time zone. the data should populate at 1am, but it begins at 1:54 am |
| [2015-06-08 16:46:16] |
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Right-click on the chart before the missing data and select Delete and Download Data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-08 16:53:51] |
| markuz - Posts: 90 |
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Thank you it's resolved now.
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