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Flatten issue

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[2015-06-03 13:30:45] #1 [Go To First Post]
Thib - Posts: 54
Hello SC, Since a few days, I can't flatten my positions (I trade FCE Future). When I use flatten button, I receive the following message in Trade Service Log : "Trade Order Error - CQG order update (Rejected). Info : No current bid avalaible. Internal Order ID--------" I never had this issue before. Thanks

[2015-06-03 17:37:19] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Are you trading the most actively traded FCE contract month? We will need to ask CQG about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-06-03 17:42:51] #3 [Go To First Post]
Thib - Posts: 54
Yes, I trade FCEM5 (F.US.PILM15 for CQG symbol). Liquidity for this contract is correct.

[2015-06-03 17:57:14] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK we will have to ask CQG about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-06-03 18:13:06] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is what we have told CQG: We have one user trading F.US.PILM15. When a market order is submitted, an execution report rejecting the order gives the text message: "No current bid avalaible. " What is the reason for this? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-06-03 18:20:33] #6 [Go To First Post]
Thib - Posts: 54
Exact. I'd just try with "buy market" and "sell market" and there is the same issue than with "Flatten" : "No current ask (or bid) available". Thanks

[2015-06-03 18:24:29] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is what CQG said: What account? Time submitted? Order #? Usually this happens because the FCM has a setting to Reject risky market orders when no bid or ask is present When they ask for the order number, this would be the "Service Order ID" you see in Trade >> Trade Orders and Positions >> Orders, for the order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-03 18:25:33

[2015-06-03 19:30:19] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have contacted CQG with the information given. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-06-03 19:51:30] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is what CQG said: It was as I thought. There was no ASK price available when the order was submitted Therefore it looks to us, you are trading in a particular contract which does not have good liquidity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-03 19:51:46

[2015-06-03 20:25:29] #11 [Go To First Post]
Thib - Posts: 54
Thank you for your help Sierra. But il always the same with CQG. It's never their fault. 1) I have been trading FCE with CQG for almost 3 years and I never had this issue before. 2) FCE is not a particular contract. It's only french Indice contract. There are more than 100.000 contracts traded by day (idem Dax). There is absolutly no liquidity problem. I'm very surpised of their answer. They obviously don't know what is FCE and they did not even bother to look for what it is.

[2015-06-03 21:10:15] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK let us know if you continue to see the problem tomorrow and later on and we will follow up with them again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-06-04 09:28:37] #13 [Go To First Post]
Thib - Posts: 54
Hello Sierra, Same issue today. Please find attached the Dom with "No ask / bid price avalaible" according to CQG.


F.US.PILM15.png / V - Attached On 2015-06-04 09:28:21 UTC - Size: 21.29 KB - 384 views

[2015-06-04 11:12:30] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Message sent to CQG: The user has provided us this image showing the current market depth for the F.US.PILM15 market: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=5193 They continue to get the same error message when submitting market orders. They trade this market frequently and say they have not encountered this error before. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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