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How to Post a Message for Support

Several issues

View Count: 1234

[2015-05-28 02:18:33] #1 [Go To First Post]
User699694 - Posts: 49
Hi How do I set alerts so I know when an order has been filled, stop etc Also how do I see these on the chart after the fact with lines connecting the entry to the exit/stop Finally I am applying 2 time frames to a chart, and the same indicators to both. For some reason the second time frame doe snot display its indicators properly when I add them even though the settings are unchanged Thanks in advance

[2015-05-28 05:26:52] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. Refer to this section here about setting an order filled alert: https://www.sierrachart.com/index.php?page=doc/doc_GlobalTradeSettings.html#GeneralTradeSettings 2. Refer to the section here about displaying order fills on the chart: https://www.sierrachart.com/index.php?page=doc/doc_ChartTrading.html#DisplayingOrderFills 3. This is not clear for us. We do not know exactly what you are doing. Provide an image of the chart following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image And explain in as simple language as possible pointing out the problem in the image. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-05-28 17:23:34] #3 [Go To First Post]
User699694 - Posts: 49
Hi please see attached the 1st image is with 2nd data added the 2nd with an indicator added to the second data set, it does not display properly the 3rd image is the same indicator on data 2 projected on data 1 above ( this is what I wanted to achieve, overlay the indicator applied to data 2 but overlayed on data 1) Thanks Date Time Of Last Edit: 2015-05-28 21:14:25

[2015-05-28 17:45:05] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you repost the charts, by following the method here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-05-28 19:40:17] #5 [Go To First Post]
User699694 - Posts: 49
Hi I adjusted the order lines in the general trade settings but filled orders with the lines connecting them do not show. Also how do i get the pending orders in chart trading to show on the right as opposed to the left thanks.

[2015-05-28 19:54:19] #6 [Go To First Post]
User699694 - Posts: 49
Herenare the images again http://www.sierrachart.com/image.php?l=1432842701652.png http://www.sierrachart.com/image.php?l=1432842808389.png http://www.sierrachart.com/image.php?l=1432842850950.png Thnaks

[2015-05-28 21:09:53] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Having looked at the images in post #6, we do not see how we can help with this. It involves a custom study and an unknown configuration. Generally this is not within the scope of our support. I adjusted the order lines in the general trade settings but filled orders with the lines connecting them do not show. Do you see the order fills in the Trade Activity Log?: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#ViewingHistoricalTA Also how do i get the pending orders in chart trading to show on the right as opposed to the left thanks. Chart >> Chart Settings >> Advanced Settings >>Align Trade Drawings Text to Right Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-28 21:13:52

[2015-06-19 19:05:05] #8 [Go To First Post]
User699694 - Posts: 49
Hi I am trying to set the p and l to $ but it seems to stay on points? Suggestions Thanks

[2015-06-19 21:40:04] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Where are you changing this? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-06-22 13:02:41] #10 [Go To First Post]
User699694 - Posts: 49
I am used to seeing p and l on the dom in dollars not points, how do I do this, I changed it before but cannot get it back Thanks

[2015-06-22 18:05:24] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is done through Chart >> Chart Settings. Refer to Position Profit/Loss here: http://www.sierrachart.com/index.php?page=doc/doc_ChartSettings.html#ProfitLossDisplay Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-06-23 19:02:04] #12 [Go To First Post]
User699694 - Posts: 49
Is there a way to keep the chart centered on the most recent price action automatically? Thanks

[2015-06-23 19:14:56] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. Refer to this page: http://www.sierrachart.com/index.php?page=doc/doc_Scaling.html You will want to use a Constant Range scale with automatic centering. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-23 19:15:19

[2015-08-31 16:27:50] #14 [Go To First Post]
User699694 - Posts: 49
Hi I am used to having the lines for stops and entry extending across the chart. I can see my orders and can adjust but do not get the lines extending across thechart How do Iget these Thanks

[2015-08-31 17:56:14] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There are settings which control this. They are explained here: https://www.sierrachart.com/index.php?page=doc/doc_ChartTrading.html#ViewingOrdersOnTheChart_Size_Positioning If you need more help, provide an image of the chart by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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