Support Board
Date/Time: Fri, 04 Jul 2025 11:58:13 +0000
Real time tick data
View Count: 970
| [2015-05-13 19:22:17] |
| User630719 - Posts: 11 |
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Hi, today I purchased level 5 data and activated realtime datafeed. Yet I need help because obviously I did something wrong because it does not work. I want to use it form simulated trading. Please can you help with the setup? Thank you. Marek V. |
| [2015-05-13 19:37:50] |
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What exchanges do you need data for? If it is for the CME you need to understand the information here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-13 19:41:43] |
| User630719 - Posts: 11 |
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Yes, it is for CME. I have an account at IB (not-funded) and an account at TradeStation (funded). What can I do now?
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| [2015-05-13 20:13:39] |
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We need to issue you a refund for the data feed unless you want to pay substantially high exchange fees or you fund your Interactive Brokers account. Please let us know if you want a refund. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-13 20:14:02
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| [2015-05-13 21:30:49] |
| User630719 - Posts: 11 |
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OK. In this case please refund. Will purchase later. Thank you
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| [2015-05-13 22:03:57] |
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We are going to issue you a refund.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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