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Date/Time: Mon, 17 Jun 2024 08:12:12 +0000



Payment issue

View Count: 1000

[2015-05-07 06:47:54]
User66289 - Posts: 8
Hello.

I tried to pay for usage time on Saturday and I got an error window and 3 days of some emergency account. After 3 days my SC in not active any more, it says I have no usage time, but I can see this payment in my bank statement. So I have no Money and no SC.

Please have a look at that.

Thank you
[2015-05-07 07:22:53]
Sierra Chart Engineering - Posts: 104368
We are checking on this. Restart Sierra Chart. We have added usage time to your account for now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-05-07 21:37:18]
User66289 - Posts: 8
any news?
[2015-05-07 21:45:14]
Sierra Chart - Max - Posts: 5625
We saw the payment and the full usage time was added to your account.
Sierra Chart Support
[2015-05-08 04:50:43]
User66289 - Posts: 8
thank you
[2015-06-23 11:47:58]
User888876 - Posts: 33
Good day,

today I mistakenly inserted my card data to worlpay for 35 USD (level 5 of usage time) but did not authorize it. Despite that I was charged 35 USD. At the same time I authorised by card payment 35 USD for time usage. Please refund to me 35 USD made by mistake through worldpay. Thank you. Zdenek Bucek
[2015-06-23 17:46:08]
Sierra Chart Engineering - Posts: 104368
We will issue this refund.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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