Login Page - Create Account

Support Board


Date/Time: Sun, 05 May 2024 23:53:27 +0000



Message Log indicates "Maximum downloads exceeded for the day"

View Count: 1023

[2015-05-05 05:13:31]
User903502 - Posts: 5
I am loading end-of-day data into charts from dly text files in my local folder. I do not wish to download ANY data from internet data sources. I am receiving this message as if Sierra Chart thinks I want to download data from the internet rather than simply reading my local text files. How can I bypass this check so I can continue to work with my local text files?

[2015-05-05 05:26:37]
Sierra Chart Engineering - Posts: 104368
Set Global Settings >> Data/Trade Service Settings >> Service to IQ Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-05-05 05:37:05]
User903502 - Posts: 5
Thanks for your quick reply. When I select the IQ Feed service, I get the following error messages in the log:

************** START MESSAGE LOG **************************
IQ Feed: Failed to look up the port number for the Admin connection, using default port. | 2015-05-04 22:32:17 *
IQFeed | Connecting to Admin port 9300 | 2015-05-04 22:32:17
Starting DTN IQ Feed interface software. | 2015-05-04 22:32:17
Error starting IQ Feed interface software. Error code: 2 | 2015-05-04 22:32:17 *
Socket (14) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-05-04 22:32:18
Socket (14) | Shutdown and closed. | 2015-05-04 22:32:18
*************** END MESSAGE LOG ****************************

I don't really need to connect to ANY data service as all my data is in local text files which I create myself. Is there a data source option that is equivalent to "local files" and avoids this problem altogether?


Date Time Of Last Edit: 2015-05-05 05:38:10
[2015-05-05 08:40:48]
Sierra Chart Engineering - Posts: 104368
Not sure why a connection is occurring to IQ Feed as long as the data files you are opening have data.

In any case we will add a new "No Service" service which you can use.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-05-07 22:48:52]
User903502 - Posts: 5
Thank you for adding a "No Service" service. As I am a new user, I'm not clear on how this enhancement will appear. Are you going to add it to the next version of the software that I need to lookout for?
[2015-05-07 22:54:46]
Sierra Chart Engineering - Posts: 104368
This will be out in the next release.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-06-02 23:55:48]
User903502 - Posts: 5
Thank you very much for adding the "No Service [data]" option in the Data Service settings. This is an appropriate setting when using local text files.

However, as I scroll through charts which are reading from my text files, I see the distracting "Download Failed" message flash in red on the charts when they initialize. This message should not be appearing since I am not attempting a download from any internet data service. Can this be fixed in a future release?
[2015-06-04 00:44:49]
Sierra Chart Engineering - Posts: 104368
This will be solved in the next release. Also we see your account is currently expired.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account