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Date/Time: Sat, 07 Dec 2024 10:32:34 +0000



Emergency - I cannot cancel my order

View Count: 852

[2015-04-22 13:38:58]
Peter Power - Posts: 70
I cannot cancel my live order in SierraChart. It appears just in Sierra. My broker is IB and I dont see the order in IB TWS but it is still hanging in SierraChart. It doesnt respond to cancel or shortcut to flatten or anything.
[2015-04-22 15:34:34]
Sierra Chart Engineering - Posts: 104368
If you do not see it working within TWS, then select Trade >> Refresh Trade Data from Service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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