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Trading DOM: Flatten does not work

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[2015-04-10 15:04:38] #1 [Go To First Post]
User29910 - Posts: 11
Hello, I have an issue with the trading DOM: The Pos Qty@Price does not get filled when I take a trade and the entry price is not highlighted (although the STP and LMT are visible in the DOM and the position is taken correctly in my trading platform). At first, I thought it did not matter much but I realized that the Flatten function did not work correctly either. FLATTEN cancels my open orders (Stop and LMT), but does not close the position. That leaves the position unprotected, which can be very dangerous in volatile markets. My Data/Trade service is Interactive Brokers. I did not have this issue before. It started a couple of weeks ago. Please advise. Thank you, JL Trudeau

[2015-04-10 17:21:56] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to this page: https://www.sierrachart.com/index.php?page=doc/helpdetails80.html What is the symbol of the trade DOM? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-04-10 17:45:19] #3 [Go To First Post]
User29910 - Posts: 11
I have several. None is working. Symbols are ES 201506, YM 201506, CL 201505, GC 201506

[2015-04-10 17:51:05] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do you see the correct position in Trade >> Trade Orders and Positions >> Positions tab. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-10 17:51:26

[2015-04-13 14:11:28] #5 [Go To First Post]
User29910 - Posts: 11
No, I don't see anything here when I am in a trade.

[2015-04-13 14:13:38] #6 [Go To First Post]
User29910 - Posts: 11
Sorry, let me give some details. I see nothing in the Position tab. In the order tab, I can see the order with the status Filled.

[2015-04-13 16:25:33] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK if you do not see the position in the Trade >> Trade Orders and Positions >> Positions tab, then this is the problem. Is that particular tab completely blank? Does your Interactive Brokers account have multiple subaccounts in it? Is it a financial advisor account? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-13 16:25:53

[2015-04-13 16:51:44] #8 [Go To First Post]
User29910 - Posts: 11
It's not a financial advisor account. I have 2 sub accounts at IB, but only one is funded. In the DOM, the sub account is displayed and it is the active one. The Position tab in Trade Orders Positions is showing my account position in Canadian dollars; everyday IB reevaluates my account in CAD. But this is not a trade. The sub account number is OK there too.

[2015-04-13 16:54:06] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It would help us, that when you have a current Position to show us a screenshot of the Positions tab and attach here. Can be privately attached. Here are the instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-04-13 17:48:09] #10 [Go To First Post]
User29910 - Posts: 11
OK. I have an open position with STP and LMT orders. The screen shots are attached. Date Time Of Last Edit: 2015-04-13 18:32:13


Private File Private File Private File Private File

[2015-04-13 20:23:16] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Restart Sierra Chart, connect with File >> Connect to Data Feed and do not open any Chartbooks and post the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-04-13 20:56:12] #12 [Go To First Post]
User29910 - Posts: 11
Software version: 1241 \| 2015-04-13 16:55:04 Uses New Spreadsheets \| 2015-04-13 16:55:04 Usage end date: 2015-06-17 \| 2015-04-13 16:55:04 Enabled for: Advanced Features. \| 2015-04-13 16:55:04 Enabled for: Advanced Features 2. \| 2015-04-13 16:55:04 Enabled for: Sierra Chart Historical Data Service. \| 2015-04-13 16:55:04 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-04-13 16:55:04 Active service: Interactive Brokers \| 2015-04-13 16:55:04 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2015-04-13 16:55:04 2015-04-13 16:55:04 Local computer clock time \| 2015-04-13 16:55:04 2015-04-13 20:55:04 GMT time \| 2015-04-13 16:55:04 2015-04-13 16:55:04 Time zone adjusted time \| 2015-04-13 16:55:04 Time difference to server time: 3 seconds. \| 2015-04-13 16:55:04 Program path: C:\SierraChart\ \| 2015-04-13 16:55:04 Data Files path: C:\SierraChart\Data\ \| 2015-04-13 16:55:04 OS Version Number: 6.1 \| 2015-04-13 16:55:04 Locale Information: C \| 2015-04-13 16:55:04 Checking for new symbol settings for ib \| 2015-04-13 16:55:04 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-04-13 16:55:04 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-04-13 16:55:04 Symbol settings are up-to-date for ib \| 2015-04-13 16:55:04 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2015-04-13 16:55:09 Socket (2) \| Connected. \| 2015-04-13 16:55:09 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2015-04-13 16:55:09 Interactive Brokers \| TWS server version: 76 \| 2015-04-13 16:55:09 Interactive Brokers \| Connected. Waiting for account information. \| 2015-04-13 16:55:09 IB Account information received. \| 2015-04-13 16:55:09 Interactive Brokers \| Received 2 Trade Accounts from TWS. \| 2015-04-13 16:55:09 Interactive Brokers \| Connected to Live account. \| 2015-04-13 16:55:09 Interactive Brokers \| Year-Month last connected to Live account: 2015-04 \| 2015-04-13 16:55:09 Interactive Brokers \| Requesting Trade Positions for account: U1264504 \| 2015-04-13 16:55:09 Next valid order ID: 2350 \| 2015-04-13 16:55:09 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2015-04-13 16:55:09 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. \| 2015-04-13 16:55:09 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2015-04-13 16:55:09 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2015-04-13 16:55:09 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2015-04-13 16:55:09 Next valid order ID: 2350 \| 2015-04-13 16:55:09 IB Account information received. \| 2015-04-13 16:55:09 Interactive Brokers \| Received 2 Trade Accounts from TWS. \| 2015-04-13 16:55:09 Interactive Brokers \| Connected to Live account. \| 2015-04-13 16:55:09 Interactive Brokers \| Year-Month last connected to Live account: 2015-04 \| 2015-04-13 16:55:09 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-04-13 16:55:09 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-04-13 16:55:09 Service is already connected. \| 2015-04-13 16:55:10 * Interactive Brokers \| Requesting historical order fills for account U12. \| 2015-04-13 16:55:14 Interactive Brokers \| Requesting historical order fills for account U41. \| 2015-04-13 16:55:14 Interactive Brokers \| Received Open orders end message. \| 2015-04-13 16:55:14

[2015-04-13 21:01:53] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is that there is no response from TWS when requesting the account updates for the first account: Interactive Brokers \| Requesting Trade Positions for account: U12* Perhaps you should have removed from your IB main account, any subaccounts which are not being used. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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