Support Board
Date/Time: Sun, 11 May 2025 19:32:38 +0000
Exchange data
View Count: 912
| [2015-04-09 06:15:05] |
| User786736 - Posts: 16 |
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What is going on with the exchange data it's not coming through... it's the second time in the past week???
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| [2015-04-09 06:31:42] |
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We are checking on this. We are told the collocation facility had some kind of power interruption. We are not aware of a problem earlier in the week. May have been some connectivity issue on your side at the time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-09 06:39:23] |
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We are still working on the problem. It may help to switch to our other server. To do this select File >> Disconnect and File >> Connect to Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-09 06:47:38] |
| User786736 - Posts: 16 |
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did just that, nothing happens....
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| [2015-04-10 08:42:43] |
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We assume you are having no further problems at this time. If there is any missing data in the chart, right-click on the chart before the missing data and select Delete Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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