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Charts are not moving

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[2015-03-17 13:28:23] #1 [Go To First Post]
User546306 - Posts: 4
Hello, I have small problem with charts. I am successfully connected to the CQG, however the price is not moving. If I reconnect again, SC reload all historical data but the price of all charts is "frozen". Many thanks for your help

[2015-03-17 15:36:44] #2 [Go To First Post]
User546306 - Posts: 4
Software version: 1239 \| 2015-03-17 16:35:38 Uses Old Spreadsheets \| 2015-03-17 16:35:38 Enabled for: Advanced Features. \| 2015-03-17 16:35:38 Enabled for: Advanced Features 2. \| 2015-03-17 16:35:38 Enabled for: Sierra Chart Historical Data Service. \| 2015-03-17 16:35:38 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-03-17 16:35:38 Active service: CQG FIX Trading \| 2015-03-17 16:35:38 Data/Trade Service Settings automatically set. \| 2015-03-17 16:35:38 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2015-03-17 16:35:38 2015-03-17 16:35:38 Local computer clock time \| 2015-03-17 16:35:38 2015-03-17 15:35:38 GMT time \| 2015-03-17 16:35:38 2015-03-17 16:35:38 Time zone adjusted time \| 2015-03-17 16:35:38 Time difference to server time: 1 seconds. \| 2015-03-17 16:35:38 Program path: C:\SierraChart\ \| 2015-03-17 16:35:38 Data Files path: C:\SierraChart\Data\ \| 2015-03-17 16:35:38 OS Version Number: 6.1 \| 2015-03-17 16:35:38 Locale Information: C \| 2015-03-17 16:35:38 Checking for new symbol settings for cqg \| 2015-03-17 16:35:38 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-03-17 16:35:38 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-03-17 16:35:38 Symbol settings are up-to-date for cqg \| 2015-03-17 16:35:38 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-03-17 16:35:43 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-03-17 16:35:43 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-03-17 16:35:43 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-03-17 16:35:43 socket (2) \| Connected. \| 2015-03-17 16:35:43 CQG FIX Trading FIX: Sending the Logon message. \| 2015-03-17 16:35:43 CQG FIX Trading \| Connected to trading server. \| 2015-03-17 16:35:44 CQG FIX Trading \| Connecting to market data server. \| 2015-03-17 16:35:44 Connecting to websocket server. \| 2015-03-17 16:35:44 CQG FIX Trading FIX - FCM name: AMP \| 2015-03-17 16:35:44 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-03-17 16:35:44 Socket (3) \| Connected. \| 2015-03-17 16:35:44 Socket (3) \| Starting SSL connection. \| 2015-03-17 16:35:44 Socket (3) \| SSL connection established. \| 2015-03-17 16:35:45 Opening websocket. \| 2015-03-17 16:35:45 Sending websocket handshake. \| 2015-03-17 16:35:45 Received websocket handshake acknowledgment. \| 2015-03-17 16:35:45 Web socket state is now open. \| 2015-03-17 16:35:45 CQG FIX Trading \| Websocket connected. \| 2015-03-17 16:35:45 CQG FIX Trading \| Sending market data logon message. \| 2015-03-17 16:35:45 CQG FIX Trading \| Logon successful. \| 2015-03-17 16:35:46 CQG FIX Trading \| Market data session connected. \| 2015-03-17 16:35:46 Date rule based rollover from F.US.GCEJ13 to next contract occurs at 2013-03-28. \| 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEM13 to next contract occurs at 2013-05-30. \| 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEQ13 to next contract occurs at 2013-07-30. \| 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEZ13 to next contract occurs at 2013-11-28. \| 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEG14 to next contract occurs at 2014-01-30. \| 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEJ14 to next contract occurs at 2014-03-28. \| 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEM14 to next contract occurs at 2014-05-29. \| 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEQ14 to next contract occurs at 2014-07-30. \| 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEZ14 to next contract occurs at 2014-11-27. \| 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEG15 to next contract occurs at 2015-01-29. \| 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEJ15 to next contract occurs at 2015-03-30. \| 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEJ13 for the date range from 2013-01-30 to 2013-03-28. \| 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEJ13 for the date range from 2013-01-30 to 2013-03-28. \| 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEM13 for the date range from 2013-03-28 to 2013-05-30. \| 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEM13 for the date range from 2013-03-28 to 2013-05-30. \| 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEQ13 for the date range from 2013-05-30 to 2013-07-30. \| 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEQ13 for the date range from 2013-05-30 to 2013-07-30. \| 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEZ13 for the date range from 2013-07-30 to 2013-11-28. \| 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEZ13 for the date range from 2013-07-30 to 2013-11-28. \| 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEG14 for the date range from 2013-11-28 to 2014-01-30. \| 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEG14 for the date range from 2013-11-28 to 2014-01-30. \| 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEJ14 for the date range from 2014-01-30 to 2014-03-28. \| 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEJ14 for the date range from 2014-01-30 to 2014-03-28. \| 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEM14 for the date range from 2014-03-28 to 2014-05-29. \| 2015-03-17 16:35:52 Checking Daily data file for symbol F.US.GCEM14 for the date range from 2014-03-28 to 2014-05-29. \| 2015-03-17 16:35:52 Checking Intraday data file for symbol F.US.GCEQ14 for the date range from 2014-05-29 to 2014-07-30. \| 2015-03-17 16:35:52 Checking Daily data file for symbol F.US.GCEQ14 for the date range from 2014-05-29 to 2014-07-30. \| 2015-03-17 16:35:52 Checking Intraday data file for symbol F.US.GCEZ14 for the date range from 2014-07-30 to 2014-11-27. \| 2015-03-17 16:35:52 Checking Daily data file for symbol F.US.GCEZ14 for the date range from 2014-07-30 to 2014-11-27. \| 2015-03-17 16:35:52 Checking Intraday data file for symbol F.US.GCEG15 for the date range from 2014-11-27 to 2015-01-29. \| 2015-03-17 16:35:52 Checking Daily data file for symbol F.US.GCEG15 for the date range from 2014-11-27 to 2015-01-29. \| 2015-03-17 16:35:52 Checking Intraday data file for symbol F.US.GCEJ15 for the date range from 2015-01-29 to 0. \| 2015-03-17 16:35:52 Checking Daily data file for symbol F.US.GCEJ15 for the date range from 2015-01-29 to 2015-03-17. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3 \| Symbols used for continuous contract chart: \| 2015-03-17 16:35:52 F.US.GCEJ13 \| 2015-03-17 16:35:52 F.US.GCEM13 \| 2015-03-17 16:35:52 F.US.GCEQ13 \| 2015-03-17 16:35:52 F.US.GCEZ13 \| 2015-03-17 16:35:52 F.US.GCEG14 \| 2015-03-17 16:35:52 F.US.GCEJ14 \| 2015-03-17 16:35:52 F.US.GCEM14 \| 2015-03-17 16:35:52 F.US.GCEQ14 \| 2015-03-17 16:35:52 F.US.GCEZ14 \| 2015-03-17 16:35:52 F.US.GCEG15 \| 2015-03-17 16:35:52 F.US.GCEJ15 \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Performing continuous futures contract back adjustment calculations. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ13 Open price on 2013-03-28 is 1604.7. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM13 Open price on 2013-03-28 is 1605.6. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ13 price difference to F.US.GCEM13 is 0.89999998. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM13 Open price on 2013-05-30 is 1392.1. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ13 Open price on 2013-05-30 is 1392.9. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM13 price difference to F.US.GCEQ13 is 0.80000001. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ13 Open price on 2013-07-30 is 1327.2. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ13 Open price on 2013-07-30 is 1328.2. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ13 price difference to F.US.GCEZ13 is 1. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ13 Open price on 2013-11-28 is 1239.3. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG14 Open price on 2013-11-28 is 1239.5. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ13 price difference to F.US.GCEG14 is 0.2. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG14 Open price on 2014-01-30 is 1267. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ14 Open price on 2014-01-30 is 1267.2. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG14 price difference to F.US.GCEJ14 is 0.2. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ14 Open price on 2014-03-28 is 1292.2. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM14 Open price on 2014-03-28 is 1292.3. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ14 price difference to F.US.GCEM14 is 0.1. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM14 Open price on 2014-05-29 is 1258.3. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ14 Open price on 2014-05-29 is 1258.9. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM14 price difference to F.US.GCEQ14 is 0.60000002. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ14 Open price on 2014-07-30 is 1298.6. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ14 Open price on 2014-07-30 is 1300.5. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ14 price difference to F.US.GCEZ14 is 1.9. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ14 Open price on 2014-11-27 is 1192.3. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG15 Open price on 2014-11-27 is 1193.3. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ14 price difference to F.US.GCEG15 is 1. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG15 Open price on 2015-01-29 is 1283.3. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ15 Open price on 2015-01-29 is 1284. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG15 price difference to F.US.GCEJ15 is 0.69999999. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEJ13 is 7.4000001. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEM13 is 6.5. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEQ13 is 5.6999998. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEZ13 is 4.6999998. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEG14 is 4.5. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEJ14 is 4.2999997. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEM14 is 4.1999998. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEQ14 is 3.6000001. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEZ14 is 1.7. \| 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEG15 is 0.69999999. \| 2015-03-17 16:35:52 CQG FIX Trading \| Starting real-time market data updates for: F.US.GCEJ15. ID: 1 \| 2015-03-17 16:35:52 CQG FIX Trading \| Sending symbol resolution request for F.US.GCEJ15 \| 2015-03-17 16:35:52 Intraday data recording state for symbol F.US.GCEJ15 is set to download pending. \| 2015-03-17 16:35:52 HD Request # 2 \| Downloading Intraday chart data for F.US.GCEJ15 to the file F.US.GCEJ15.scid. Service: cqg \| 2015-03-17 16:35:52 HD Request # 2 \| Download start Date-Time: 2015-03-17 15:59:11.0 \| 2015-03-17 16:35:52 HD Request # 2 \| Using server: ds5.sierracharts.com port 80 \| 2015-03-17 16:35:52 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2015-03-17 16:35:52 SC Market Stats \| Starting real-time market data updates for: USDX. ID: 2 \| 2015-03-17 16:35:52 SC Market Stats \| Connecting to the server ds4.sierracharts.com. Port 443 \| 2015-03-17 16:35:52 Intraday data recording state for symbol USDX is set to download pending. \| 2015-03-17 16:35:53 Socket (4) \| Connected. \| 2015-03-17 16:35:53 HD Request # 2 \| Sending historical data logon request message. \| 2015-03-17 16:35:53 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2015-03-17 16:35:53 CQG FIX Trading \| Requesting market data for F.US.GCEJ15 \| 2015-03-17 16:35:53 Socket (5) \| Connected. \| 2015-03-17 16:35:53 SC Market Stats \| Connected to server. \| 2015-03-17 16:35:53 SC Market Stats \| Sending logon request message. \| 2015-03-17 16:35:53 Market data subscription status for F.US.GCEJ15: Real-time data for instrument F.US.GCE (corresponding to ID = 1) are not allowed. \| 2015-03-17 16:35:53 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2015-03-17 15:59:11. Record interval: 0. Symbol: F.US.GCEJ15 \| 2015-03-17 16:35:53 HD Request # 2 \| Decompressing data. \| 2015-03-17 16:35:54 HD Request # 2 \| Receiving Intraday data for F.US.GCEJ15 starting at 2015-03-17 15:59:11 \| 2015-03-17 16:35:54 HD Request # 2 \| Timestamp of first Intraday data file record written: 2015-03-17 15:59:11 \| 2015-03-17 16:35:54 Socket (4) \| Shutdown and closed. \| 2015-03-17 16:35:54 The network socket for historical data has been closed. \| 2015-03-17 16:35:54 SC Market Stats \| Server Name: SC Real-Time Server. \| 2015-03-17 16:35:55 SC Market Stats \| Server protocol version: 5. Client protocol version: 5. There is a protocol match. \| 2015-03-17 16:35:55 SC Market Stats \| Successfully connected. \| 2015-03-17 16:35:55 SC Market Stats \| Restarting real-time data updates for symbol: USDX \| 2015-03-17 16:35:55 HD Request # 2 \| Received 9254 records from 2015-03-17 15:59:11 to 2015-03-17 16:35:47 (36.6 minutes) and wrote 9250 records for F.US.GCEJ15 \| 2015-03-17 16:35:55 HD Request # 2 \| Intraday download COMPLETE for F.US.GCEJ15. Completion time: 3s. Unique request ID: 1 \| 2015-03-17 16:35:55 Removed historical data download ID 1 \| 2015-03-17 16:35:55 Real-time Intraday chart data file updates started for F.US.GCEJ15 \| 2015-03-17 16:35:55 HD Request # 3 \| Downloading Intraday chart data for USDX to the file USDX.scid. Service: fxstatscalc \| 2015-03-17 16:35:55 HD Request # 3 \| Download start Date-Time: 2015-03-17 16:03:28.0 \| 2015-03-17 16:35:56 HD Request # 3 \| Using server: ds3.sierracharts.com port 80 \| 2015-03-17 16:35:56 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-03-17 16:35:56 Socket (6) \| Connected. \| 2015-03-17 16:35:56 HD Request # 3 \| Sending historical data logon request message. \| 2015-03-17 16:35:56 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2015-03-17 16:03:28. Record interval: 0. Symbol: USDX \| 2015-03-17 16:35:57 HD Request # 3 \| Decompressing data. \| 2015-03-17 16:35:57 HD Request # 3 \| Receiving Intraday data for USDX starting at 2015-03-17 16:03:28 \| 2015-03-17 16:35:57 HD Request # 3 \| Timestamp of first Intraday data file record written: 2015-03-17 16:03:29 \| 2015-03-17 16:35:57 Socket (6) \| Shutdown and closed. \| 2015-03-17 16:35:57 The network socket for historical data has been closed. \| 2015-03-17 16:35:57 HD Request # 3 \| Received 1834 records from 2015-03-17 16:03:28 to 2015-03-17 16:35:54 (32.4 minutes) and wrote 1833 records for USDX \| 2015-03-17 16:35:57 Added 2 Time and Sales records to Intraday data file for USDX after download. \| 2015-03-17 16:35:57 HD Request # 3 \| Intraday download COMPLETE for USDX. Completion time: 2s. Unique request ID: 2 \| 2015-03-17 16:35:57 Removed historical data download ID 2 \| 2015-03-17 16:35:57 Real-time Intraday chart data file updates started for USDX \| 2015-03-17 16:35:57

[2015-03-17 15:44:47] #3 [Go To First Post]
User546306 - Posts: 4
http://www.sierrachart.com/image.php?l=1426607125533.png Date Time Of Last Edit: 2015-03-17 15:45:31

[2015-03-17 16:55:09] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Contact AMP let them know you are getting this message from CQG: Market data subscription status for F.US.GCEJ15: Real-time data for instrument F.US.GCE (corresponding to ID = 1) are not allowed. \| 2015-03-17 16:35:53 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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