Support Board
Date/Time: Sat, 10 May 2025 19:08:50 +0000
[User Discussion] - Quoteboard resets
View Count: 1002
| [2015-03-12 18:56:03] |
| rhovega - Posts: 279 |
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Every time SC losses connectivity (even for half a second) the SC Quoteboard resets the percentage changes for the day. This applies to stocks and currencies, not to futures (no problem with futures). I am attaching two SC Quoteboards and one IB quoteboard for illustration purposes. Screenshots taken 1 minute apart. See the following: EUR/GBP: +1.4% on SC, +1.09% on IB EWW: +0.55% on SC, +1.43% on IB Would it be possible to find a solution to this? Thanks |
| Attachment Deleted. |
SC1.png| [2015-03-12 19:55:25] |
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The calculation is based upon the data from Interactive Brokers. Specifically the Net Change calculations use the "Close" tick type. This is a value direct from TWS.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-12 20:02:00] |
| rhovega - Posts: 279 |
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Then why is it not displaying the same information as TWS? It resets to zero on every disconnection. TWS does not. |
| [2015-03-12 20:05:05] |
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Interactive Brokers must not be providing the previous close price through the API.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-12 20:30:20] |
| rhovega - Posts: 279 |
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Do you have the capacity to check that? So I may contact IB. Understand not much to do if they are not, but would still be good to know.
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| [2015-03-13 00:30:22] |
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We did spend time, about 30 minutes reviewing the various fields of data and messages to see if there is any field we are missing which contains the previous day's close/settlement price and there is nothing. So Sierra Chart's integration with TWS is complete and correct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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