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Date/Time: Mon, 07 Oct 2024 07:57:49 +0000



OEC datafeed issue

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[2015-03-03 19:43:57]
ArnulfoPenaloza - Posts: 7
GAIN Capital had already checked if my datastream was set at default... 5 simultaneous feeds.

Unfortunately, GAIN Support says the problem is with Sierra Chart.

I pray I have better luck with you folks.

The issue is I get 3 datafeeds with no issues, then I add a fourth and... no fourth feed.
If I were to restart SC, then one of the other feeds would quit.

Please see attached 2 files.

As you see in 2of2, YM is still at 20sec and the others have changed.
I also get no Time and Price info for YM.

Much appreciate your help.
-Arnie
Date Time Of Last Edit: 2015-03-03 21:13:26
Private File
Private File
[2015-03-03 21:13:40]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log, by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-03-03 21:15:01]
Sierra Chart Engineering - Posts: 104368
Also, have you asked Gain/OEC to increase the number of tick by tick allowed symbols on your account to 10? They should do that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-03-04 13:48:29]
ArnulfoPenaloza - Posts: 7
Thank You for the number of Tick by Tick per symbol should be 10 advice.

The issue was I had other chartbooks opened that consumed the allotted datastream.

Once again, I am very appreciative of your quick response.
-Arnie

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