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Date/Time: Sun, 05 May 2024 15:41:27 +0000

How to Post a Message for Support

can't connect

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[2015-03-03 13:49:16] #1 [Go To First Post]
User27605 - Posts: 9
I sent the message log, could you please check it out. Thank you

[2015-03-03 15:45:11] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5605
Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support

[2015-03-03 17:28:12] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did not receive the Message Log. It is most reliable if you post it directly here. Follow these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-03-03 18:24:49] #4 [Go To First Post]
User27605 - Posts: 9
I sent the log again. Thanks

[2015-03-03 18:32:26] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have tried calling because we are not receiving the Message Log. Make sure your up-to-date telephone number is entered here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo We will give you a call back to help you with this. And let us know when we should call. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-03-03 21:41:00] #7 [Go To First Post]
Sierra Chart - Max - Posts: 5605
We tried calling in response to your Telephone and Remote Assistance Support request and could not reach you. Please let us know when is a good time to call back. We were not able to leave a message, as the mailbox was full. Sierra Chart Support

[2015-03-05 20:48:58] #8 [Go To First Post]
User27605 - Posts: 9
My number is 774-313-0550. feel free to call whenever. Thanks. Software version: 1220 \| 2015-03-05 15:45:02 Uses Old Spreadsheets \| 2015-03-05 15:45:02 Usage end date: 2015-03-23 \| 2015-03-05 15:45:02 Enabled for: Advanced Features. \| 2015-03-05 15:45:02 Enabled for: Sierra Chart Historical Data Service. \| 2015-03-05 15:45:02 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-03-05 15:45:02 Active service: TransAct Trading \| 2015-03-05 15:45:02 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2015-03-05 15:45:02 2015-03-05 15:45:02 Local computer clock time \| 2015-03-05 15:45:02 2015-03-05 20:45:02 GMT time \| 2015-03-05 15:45:02 2015-03-05 15:45:02 Time zone adjusted time \| 2015-03-05 15:45:02 Program path: C:\SierraChart\SierraChartTransAct\ \| 2015-03-05 15:45:02 Data Files path: C:\SierraChart\SierraChartTransAct\Data\ \| 2015-03-05 15:45:02 OS Version Number: 5.1 \| 2015-03-05 15:45:02 Locale Information: C \| 2015-03-05 15:45:02 Checking for new symbol settings for ta \| 2015-03-05 15:45:02 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-03-05 15:45:02 HTTP connection to www.sierrachart.com:80 (1) \| Error connecting. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. \| 2015-03-05 15:45:02 * HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-03-05 15:45:02 HTTP request for symbol settings MD5 for TransAct Trading failed. \| 2015-03-05 15:45:02 TransAct Trading \| Starting server: C:\SierraChart\SierraChartTransAct\Transact\TransactToSierraBridge.exe \| 2015-03-05 15:45:07 TransAct Trading \| Connecting to the server 127.0.0.1. Port 2001 \| 2015-03-05 15:45:09 Socket (2) \| Error connecting. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. \| 2015-03-05 15:45:09 * Socket (2) \| Shutdown and closed. \| 2015-03-05 15:45:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-03-05 15:45:09 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-03-05 15:45:09 TransAct Trading \| Disconnected from the server. \| 2015-03-05 15:45:09 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-03-05 15:45:09 TransAct Trading \| Bridge process is still running. \| 2015-03-05 15:45:11 TransAct Trading \| Connecting to the server 127.0.0.1. Port 2001 \| 2015-03-05 15:45:13 Socket (3) \| Error connecting. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. \| 2015-03-05 15:45:13 * Socket (3) \| Shutdown and closed. \| 2015-03-05 15:45:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-03-05 15:45:13 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-03-05 15:45:13 TransAct Trading \| Disconnected from the server. \| 2015-03-05 15:45:13 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-03-05 15:45:13 TransAct Trading \| Starting server: C:\SierraChart\SierraChartTransAct\Transact\TransactToSierraBridge.exe \| 2015-03-05 15:45:15 TransAct Trading \| Connecting to the server 127.0.0.1. Port 2001 \| 2015-03-05 15:45:17 Socket (4) \| Error connecting. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. \| 2015-03-05 15:45:17 * Socket (4) \| Shutdown and closed. \| 2015-03-05 15:45:17 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-03-05 15:45:17 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-03-05 15:45:17 TransAct Trading \| Disconnected from the server. \| 2015-03-05 15:45:17 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-03-05 15:45:17 TransAct Trading \| Bridge process is still running. \| 2015-03-05 15:45:19 TransAct Trading \| Connecting to the server 127.0.0.1. Port 2001 \| 2015-03-05 15:45:21 Socket (5) \| Error connecting. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. \| 2015-03-05 15:45:21 * Socket (5) \| Shutdown and closed. \| 2015-03-05 15:45:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-03-05 15:45:21 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-03-05 15:45:21

[2015-03-05 23:36:17] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
User has been called. Apparently the McAfee firewall is the source of the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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