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Date/Time: Sat, 10 Dec 2022 10:00:12 +0000



Missing Data...

View Count: 1260

[2013-05-24 15:06:04]
Scott H - Posts: 1
Hello. Started Sierra Charts around 10:30am EST so data caught up from the night before. However, I am missing about an hours worth of data from about 9:34am to 10:38am. I right-clicked on the last "good" bar and selected "Delete and Download Data" and confirmed it was on the correct bar. I have done this 4 times using different "correct bars" to start but still missing this particular set of data. Last couple of tries from the log are posted below...

HD Request # 12 - Downloading Intraday chart data for ESM3 to the file ESM3.scid | 2013-05-24 10:41:34
HD Request # 12 - Starting date and time: 2013-05-24 09:32:59 | 2013-05-24 10:41:34
HD Request # 12 - Using server: ds4.sierracharts.com port 10049 | 2013-05-24 10:41:34
HD Request # 12 - Requesting up to 60 days of Intraday data. | 2013-05-24 10:41:34
HD Request # 12 - Using compression. | 2013-05-24 10:41:34
HD Request # 12 - Receiving Intraday data for ESM3 starting at 2013-05-24 09:32:59 | 2013-05-24 10:41:34
HD Request # 12 - Timestamp of first Intraday data file record written: 2013-05-24 09:32:59 | 2013-05-24 10:41:35
HD Request # 12 - Received 8067 records from 2013-05-24 09:32:59 to 2013-05-24 10:41:34 (68.6 minutes) and wrote 8041 records for ESM3 | 2013-05-24 10:42:15
HD Request # 12 - Intraday download COMPLETE for ESM3 | 2013-05-24 10:42:15
Real-time intraday chart data file updates started for ESM3 | 2013-05-24 10:42:15

HD Request # 14 - Downloading Intraday chart data for ESM3 to the file ESM3.scid | 2013-05-24 10:54:46
HD Request # 14 - Starting date and time: 2013-05-24 09:30:12 | 2013-05-24 10:54:46
HD Request # 14 - Using server: ds5.sierracharts.com port 10049 | 2013-05-24 10:54:46
HD Request # 14 - Requesting up to 60 days of Intraday data. | 2013-05-24 10:54:47
HD Request # 14 - Using compression. | 2013-05-24 10:54:48
HD Request # 14 - Receiving Intraday data for ESM3 starting at 2013-05-24 09:30:12 | 2013-05-24 10:54:48
HD Request # 14 - Timestamp of first Intraday data file record written: 2013-05-24 09:30:12 | 2013-05-24 10:54:48
HD Request # 14 - Received 31537 records from 2013-05-24 09:30:12 to 2013-05-24 10:54:48 (84.6 minutes) and wrote 31324 records for ESM3 | 2013-05-24 10:55:43
HD Request # 14 - Intraday download COMPLETE for ESM3 | 2013-05-24 10:55:43
Real-time intraday chart data file updates started for ESM3 | 2013-05-24 10:55:43


It looks like it is writing records but none of my charts (400tick, 5min, 30min, etc) show the data. Thanks for looking into this...

Scott
[2013-05-24 17:28:47]
Sierra Chart Engineering - Posts: 104293
We are checking on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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