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Rithmic datafeed connection failure

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[2015-02-02 20:49:47] #1 [Go To First Post]
User84152 - Posts: 2
Hello, I got data connection for Rithmic from AMP as follows: Data Connection: Rithmic Trading Platform: SierraChart I filled in the username and password but the connection failed, tho log result follows. Could you solve the problem? Thanks LOG COPY: Current selected Data/Trading service: Rithmic Trading \| 2015-02-02 21:39:13 Rithmic Trading \| Port for executable: 49468 \| 2015-02-02 21:39:14 Listening socket (1540), port 49468 \| Closed. \| 2015-02-02 21:39:14 Rithmic Trading \| Starting server: C:\SierraChart 1217_2\Rim\DTCBridge.exe \| 2015-02-02 21:39:14 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 49468 \| 2015-02-02 21:39:16 Socket (2460) \| Connected. \| 2015-02-02 21:39:16 Rithmic Trading \| Connected to server. \| 2015-02-02 21:39:16 Rithmic Trading \| Sending logon request message. \| 2015-02-02 21:39:16 Rithmic Trading \| Starting the connection process to data and trading service. \| 2015-02-02 21:39:16 Rithmic Trading \| Logging is enabled. Log file: C:\SierraChart 1217_2\Rim\Rithmic.log \| 2015-02-02 21:39:16 Rithmic Trading \| Connecting to Rithmic 01 US server. \| 2015-02-02 21:39:16 Rithmic Trading \| Server Alert: Market Data Connection Opened \| 2015-02-02 21:39:18 Rithmic Trading \| Server Alert: Market Data Connection Login Failed. Result text: "permission denied" \| 2015-02-02 21:39:19 Rithmic Trading \| Server Name: DTC Bridge. \| 2015-02-02 21:39:19 Rithmic Trading \| Server protocol version: 5. Client protocol version: 5. There is a protocol match. \| 2015-02-02 21:39:19 Rithmic Trading \| Logon error from server \| 2015-02-02 21:39:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-02-02 21:39:19 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-02-02 21:39:19 Socket (2460) \| Shutdown and closed. \| 2015-02-02 21:39:19 Rithmic Trading \| Disconnected from the server. \| 2015-02-02 21:39:19 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-02-02 21:39:19 Rithmic Trading \| Bridge process is still running. \| 2015-02-02 21:39:21 File >> Disconnect selected. \| 2015-02-02 21:39:22 Rithmic Trading \| Disconnected from the server. \| 2015-02-02 21:39:22 Date Time Of Last Edit: 2015-02-02 21:08:00

[2015-02-02 21:12:39] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant error message: Rithmic Trading \| Server Alert: Market Data Connection Login Failed. Result text: "permission denied" For help with a permission denied error, refer to step 17 here: Rithmic Trading Platform Service: Setup Instructions Your Rithmic Username and Password must never be posted here. It has been removed and we have asked AMP to change your password. You will be getting that from them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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