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How to Post a Message for Support

yen nikkei on CME via IB

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[2013-05-22 23:12:15] #1 [Go To First Post]
remynz - Posts: 17
Hi there, what is the correct code to use for this, i see there is the option for the sgx nikkei and the USD denominated nikkei on globex however im after the more liquid yen nikkei (NIYM3).. I cant seem to find this? Also would be good to know the codes for mini JGBs traded on the SGX and JGBs traded on the TSE Thanks

[2013-05-23 05:17:22] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What we need you to do is provide us links to the Interactive Brokers webpages that document each of the specific symbols that you want us to add. We do not know Interactive Brokers symbols. It is the responsibility of Interactive Brokers to help you with this. Once you then have the information, you then need to provide that to us. When you right-click on a symbol in the TWS quote grid, you are able to bring up the webpage that documents the symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-05-23 20:31:57] #3 [Go To First Post]
remynz - Posts: 17
http://www1.interactivebrokers.ch/contract_info/v3.8/index.php?action=CONTRACT_DETAILS&clt=1&sess=1369340968&site=IB&mid=001&conid=76117638&detlev=2 http://www1.interactivebrokers.ch/contract_info/v3.8/index.php?action=CONTRACT_DETAILS&clt=1&sess=1369340999&site=IB&mid=001&conid=103361129&detlev=2

[2013-05-23 23:48:52] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will work on adding these to File >> Find Symbol and post here when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-05-28 05:07:50] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The symbols have been added. Please restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-05-28 22:35:19] #6 [Go To First Post]
remynz - Posts: 17
have restarted SC as well as IB and updated (ver 976), can not see JGBs or yen nikkei in there.. what am i doing wrong?

[2013-05-28 22:49:50] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is what was added: NIY-######-GLOBEX SGB-######-SGX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-05-28 23:52:32] #8 [Go To First Post]
remynz - Posts: 17
have put that in - screenshot attached.


NIY.JPG / V - Attached On 2013-05-28 23:51:43 UTC - Size: 87.15 KB - 583 views Attachment Deleted.

[2013-05-29 00:07:55] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Interactive Brokers is saying that the currency has to be specified. So what is the currency for that futures contract? If it is JPY, then add -JPY to the end of the symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-29 00:08:49

[2013-05-29 00:08:54] #10 [Go To First Post]
remynz - Posts: 17
JPY - i tried putting "-JPY" after globex but nothing would load ie NIY-201306-GLOBEX-JPY

[2013-05-29 00:09:28] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-05-29 01:49:13] #12 [Go To First Post]
remynz - Posts: 17
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NIY-201306-GLOBEX-JPY.scid \| 2013-05-29 13:48:06 HD Request # 45 - Downloading Intraday chart data for NIY-201306-GLOBEX-JPY to the file NIY-201306-GLOBEX-JPY.scid. Service: ib \| 2013-05-29 13:48:06 HD Request # 45 - Requesting a total of 300 days and 0 seconds. \| 2013-05-29 13:48:06 HD Request # 45 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 25833600. \| 2013-05-29 13:48:06 HD Request # 45 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2012-08-03 14:58:06 for NIY-201306-GLOBEX-JPY \| 2013-05-29 13:48:06 Message from IB: The contract description specified for NIY is ambiguous; you must specify the multiplier.. IB Error Code: 200. Request ID: 382. \| 2013-05-29 13:48:06 Historical Data Symbol Error: NIY-201306-GLOBEX-JPY is unknown, unavailable, or improperly formatted. \| 2013-05-29 13:48:06 HD Request # 45 - Error downloading historical Intraday data for NIY-201306-GLOBEX-JPY. The symbol is unknown to the server. \| 2013-05-29 13:48:06 HD Request # 45 - Received 0 records and wrote 0 records for NIY-201306-GLOBEX-JPY \| 2013-05-29 13:48:06 HD Request # 45 - Intraday download COMPLETE for NIY-201306-GLOBEX-JPY \| 2013-05-29 13:48:06 Real-time intraday chart data file updates started for NIY-201306-GLOBEX-JPY \| 2013-05-29 13:48:06 Message from IB: No historical data query found for ticker id:382. IB Error Code: 366. Request ID: 382. \| 2013-05-29 13:48:06

[2013-05-29 08:59:12] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Try using this symbol: NIY-201306-GLOBEX-JPY-500 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-29 08:59:30

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