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Date/Time: Fri, 10 May 2024 09:48:36 +0000



Difference (single line) Chart NOT SHOWING current DAILY or weekly CANDLES

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[2015-01-19 17:36:43]
Meritus - Posts: 164
I am re-posting this message with more details which may help you resolve it.

Only the intraday charts are updating correctly with a new candle for each intraday period. This morning the daily and weekly charts were not showing a new candle and the price is continuing on top of Fridays daily and last weeks weekly charts. That is to say, rather than there being a new candle for the new day and one for the new week, there is a space where the candles should be. The previous daily and weekly candles (which obviously closed / ended on Friday) is showing the current price

As I said the intraday candles are fine. I am using high accuracy spread charts with the difference single line charts. The daily and weekly charts of the legs of the spreads have no issues and are updating correctly. I have tried reloading the charts, deleting and downloading data, re-opening SC. On Friday everything was working ok and there was a daily candle for that day. I have not changed anything since then or made any adjustments to the charts. I have several chartbooks with spread charts and the above error is showing in all of them

Please advise asap as I have not been able to use the charts all day (Im in Europe) due to this problem and I this is the second time today I am now reporting this

Thanks in advance

http://www.sierrachart.com/image.php?l=1421658627872.png


http://www.sierrachart.com/image.php?l=1421658403346.png

[2015-01-20 02:25:37]
Sierra Chart Engineering - Posts: 104368
This has been answered in the original thread.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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