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Date/Time: Mon, 15 Oct 2018 16:26:29 +0000



In Asian session today, Dec 26, Sierra Chart is frozen, not moving while all other charts are mo

Support Request:
[2014-12-26 04:01:57]
gold757 - Posts: 34
Gold moved a lot in other charts this Asian morning but no change in Sierra Chart. What happened to Sierra Chart today this Asian morning?
[2014-12-26 04:41:30]
Sierra Chart Engineering - Posts: 64791
You are referring to the Sierra Chart Forex Real-time and Historical Forex/CFD Data Service. There is no trading at the moment on the FXCM system where the data comes from.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-12-26 08:00:53
[2014-12-26 04:55:34]
Sierra Chart Engineering - Posts: 64791
If you set the Service in Sierra Chart to "SC Historical Data" you can look at the GCG15 CME gold futures chart. This will give you delayed historical data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-12-26 09:24:08]
Sierra Chart Engineering - Posts: 64791
The FXCM data feed became available about 3.5 hours ago.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2018-01-02 02:19:39]
gold757 - Posts: 34
Most of the charts are not moving right now. Especially HangSeng has'nt been moving since its usual open at 10:15 am. Some reason?
[2018-01-02 02:52:59]
Sierra Chart Engineering - Posts: 64791
We are aware of this. The data feed from FXCM is down at the moment. It is an FXCM issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2018-04-14 00:52:32]
gold757 - Posts: 34
Sierra Chart is not updating its market data since Asian open today. frozen now. How can I help with it?
[2018-04-16 13:06:38]
Sierra Chart Engineering - Posts: 64791
At the time you posted this, it was a Saturday and the markets were closed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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