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Date/Time: Sat, 18 May 2024 23:42:16 +0000



-S-ARCA stopped recording information.

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[2014-12-18 20:33:33]
Jeremy A OBrien - Posts: 6
I use IB data onto SC charts.
On december 12th all my etfs stopped filling.
All the etfs with endings -S-ARCA are not filling anymore eg. VXX-S-ARCA, TLT-S-ARCA and many more.
I guess there has been a symbol labelling change but I cant find the new labelling.
Please help, ty.


attachmentvxx stopped working.bmp - Attached On 2014-12-18 20:32:24 UTC - Size: 1.08 MB - 336 views
[2014-12-18 20:49:42]
Sierra Chart Engineering - Posts: 104368
Find out from Interactive Brokers what the symbols specifications are and assemble the proper symbol using the Sierra Chart IB symbol formats documented here:
http://www.sierrachart.com/index.php?page=doc/IBSymbols.html#Stock
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-12-18 22:09:09]
Jeremy A OBrien - Posts: 6
Im stupid sry, still not working.

If we use an example of vxx.

The IB site says it is vxx@arca.

vxx-s-arca used to work fine for years as the sc symbol.

But now it doesnt, as of 12th december.

I tried vxx-stk-arca, but that doesnt seem to fill either.

If an engineer could look quickly into this vxx example and tell me what the SC label is, then I could solve all my other Arca etfs that are not filling.


[2014-12-18 22:27:36]
Sierra Chart Engineering - Posts: 104368
For us to get a better understanding of this.

Restart Sierra Chart and open a chart for one of the stock symbols that does not work and post a copy of the Message Log.

Provide a copy of the Message Log, by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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