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OEC can't connect at the weekend??

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[2014-12-07 21:49:51] #1 [Go To First Post]
JingIt - Posts: 44
I can login to OEC platform to see the chart normally but Sierrachart can't connect to OEC and the log say keep trying to reconnect. Try restart computer and network but seem like Sierrachart issue??? Timezone in the log is GMT+10 "Software version: 1215 \| 2014-12-08 07:48:27 Uses New Spreadsheets \| 2014-12-08 07:48:27 Usage end date: 2014-12-22 \| 2014-12-08 07:48:27 Enabled for: Advanced Features. \| 2014-12-08 07:48:27 Enabled for: Advanced Features 2. \| 2014-12-08 07:48:27 Enabled for: Sierra Chart Historical Data Service. \| 2014-12-08 07:48:27 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-12-08 07:48:27 Active service: Open E Cry FIX \| 2014-12-08 07:48:27 Time Zone: +10:00:00 (AEST+10) \| 2014-12-08 07:48:27 2014-12-08 07:48:27 Local computer clock time \| 2014-12-08 07:48:27 2014-12-07 21:48:27 GMT time \| 2014-12-08 07:48:27 2014-12-08 07:48:27 Time zone adjusted time \| 2014-12-08 07:48:27 Time difference to server time: 3 seconds. \| 2014-12-08 07:48:27 Program path: C:\SierraChart\ \| 2014-12-08 07:48:27 Data Files path: C:\SierraChart\Data\ \| 2014-12-08 07:48:27 OS Version Number: 6.2 \| 2014-12-08 07:48:27 Locale Information: C \| 2014-12-08 07:48:27 Checking for new symbol settings for oec \| 2014-12-08 07:48:27 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 88.198.13.175 \| 2014-12-08 07:48:27 HTTP connection to www.sierrachart.com:80 (1004) \| Connected. \| 2014-12-08 07:48:27 Symbol settings are up-to-date for oec \| 2014-12-08 07:48:28 Files to Open on Start up \| Opening file: FESX.cht \| 2014-12-08 07:48:30 Date rule based rollover from FESXH4 to next contract occurs at 2014-03-21. \| 2014-12-08 07:48:30 Date rule based rollover from FESXM4 to next contract occurs at 2014-06-20. \| 2014-12-08 07:48:30 Date rule based rollover from FESXU4 to next contract occurs at 2014-09-19. \| 2014-12-08 07:48:30 Date rule based rollover from FESXZ4 to next contract occurs at 2014-12-19. \| 2014-12-08 07:48:30 Checking Intraday data file for symbol FESXH4 for the date range from 2013-12-20 to 2014-03-21. \| 2014-12-08 07:48:30 Checking Intraday data file for symbol FESXM4 for the date range from 2014-03-21 to 2014-06-20. \| 2014-12-08 07:48:30 Checking Intraday data file for symbol FESXU4 for the date range from 2014-06-20 to 2014-09-19. \| 2014-12-08 07:48:30 Checking Intraday data file for symbol FESXZ4 for the date range from 2014-09-19 to 0. \| 2014-12-08 07:48:30 FESXZ4 [C] 1 Day #1 \| Symbols used for continuous contract chart: \| 2014-12-08 07:48:30 FESXH4 \| 2014-12-08 07:48:30 FESXM4 \| 2014-12-08 07:48:30 FESXU4 \| 2014-12-08 07:48:30 FESXZ4 \| 2014-12-08 07:48:30 Date rule based rollover from FESXZ4 to next contract occurs at 2014-12-19. \| 2014-12-08 07:48:30 Checking Intraday data file for symbol FESXZ4 for the date range from 2014-09-19 to 0. \| 2014-12-08 07:48:30 FESXZ4 [C] Renko 2t #2 \| Symbols used for continuous contract chart: \| 2014-12-08 07:48:30 FESXZ4 \| 2014-12-08 07:48:30 Date rule based rollover from FESXU4 to next contract occurs at 2014-09-19. \| 2014-12-08 07:48:30 Date rule based rollover from FESXZ4 to next contract occurs at 2014-12-19. \| 2014-12-08 07:48:30 Checking Intraday data file for symbol FESXU4 for the date range from 2014-06-20 to 2014-09-19. \| 2014-12-08 07:48:30 Checking Intraday data file for symbol FESXZ4 for the date range from 2014-09-19 to 0. \| 2014-12-08 07:48:30 FESXZ4 [C] #3 \| Symbols used for continuous contract chart: \| 2014-12-08 07:48:30 FESXU4 \| 2014-12-08 07:48:30 FESXZ4 \| 2014-12-08 07:48:30 Intraday data recording state for symbol FESXZ4 is set to download pending. \| 2014-12-08 07:48:30 HD Request # 2 \| Downloading Intraday chart data for FESXZ4 to the file FESXZ4.scid. Service: oec \| 2014-12-08 07:48:30 HD Request # 2 \| Download start Date-Time: 2014-12-05 20:53:29.0 \| 2014-12-08 07:48:30 HD Request # 2 \| Using server: oec.sierracharts.com port 10149 \| 2014-12-08 07:48:30 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-12-08 07:48:30 Socket (1724) \| Connected. \| 2014-12-08 07:48:30 HD Request # 2 \| Sending historical data logon request message. \| 2014-12-08 07:48:30 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2014-12-05 20:53:29. Record interval: 0. Symbol: FESXZ4 \| 2014-12-08 07:48:31 HD Request # 2 \| Historical data for FESXZ4 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2014-12-08 07:48:31 Socket (1724) \| Shutdown and closed. \| 2014-12-08 07:48:31 The network socket for historical data has been closed. \| 2014-12-08 07:48:31 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FESXZ4 \| 2014-12-08 07:48:31 HD Request # 2 \| Intraday download COMPLETE for FESXZ4. Completion time: 1s. Unique request ID: 1 \| 2014-12-08 07:48:31 Removed historical data download ID 1 \| 2014-12-08 07:48:32 Open E Cry FIX \| Connecting to server prod.openecry.com:9400. \| 2014-12-08 07:48:32 OEC FIX Trading socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2014-12-08 07:48:32 OEC FIX Trading socket (1728) \| Connected. \| 2014-12-08 07:48:32 OEC FIX Trading socket (1728) \| Starting SSL connection. \| 2014-12-08 07:48:32 HTTP connection to www.sierrachart.com:80 (1004) \| Closed. No error. \| 2014-12-08 07:48:33 HTTP connection to www.sierrachart.com:80 (1004) \| Shutdown and closed. \| 2014-12-08 07:48:33 OEC FIX Trading socket (1728) \| SSL connection established. \| 2014-12-08 07:48:34 OEC FIX Trading: Sending the Logon message. \| 2014-12-08 07:48:34 OEC FIX Trading: Received a Logout message. \| 2014-12-08 07:48:34 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2014-12-08 07:48:34 OEC FIX Trading socket (1728) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-12-08 07:48:34 OEC FIX Trading socket (1728) \| SSL has been shut down. \| 2014-12-08 07:48:34 OEC FIX Trading socket (1728) \| SSL object has been freed. SSL state is now disconnected. \| 2014-12-08 07:48:34 OEC FIX Trading socket (1728) \| Shutdown and closed. \| 2014-12-08 07:48:34 OEC FIX Trading: Logged out and disconnected. \| 2014-12-08 07:48:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-12-08 07:48:34 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-12-08 07:48:34 Disconnected from Open E Cry. \| 2014-12-08 07:48:34 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-12-08 07:48:34 Open E Cry FIX \| Connecting to server prod.openecry.com:9400. \| 2014-12-08 07:48:37 OEC FIX Trading socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2014-12-08 07:48:37 OEC FIX Trading socket (1728) \| Connected. \| 2014-12-08 07:48:38 OEC FIX Trading socket (1728) \| Starting SSL connection. \| 2014-12-08 07:48:38 OEC FIX Trading socket (1728) \| SSL connection established. \| 2014-12-08 07:48:38 OEC FIX Trading: Sending the Logon message. \| 2014-12-08 07:48:38 OEC FIX Trading: Received a Logout message. \| 2014-12-08 07:48:39 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2014-12-08 07:48:39 OEC FIX Trading socket (1728) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-12-08 07:48:39 OEC FIX Trading socket (1728) \| SSL has been shut down. \| 2014-12-08 07:48:39 OEC FIX Trading socket (1728) \| SSL object has been freed. SSL state is now disconnected. \| 2014-12-08 07:48:39 OEC FIX Trading socket (1728) \| Shutdown and closed. \| 2014-12-08 07:48:39 OEC FIX Trading: Logged out and disconnected. \| 2014-12-08 07:48:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-12-08 07:48:39 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-12-08 07:48:39 Disconnected from Open E Cry. \| 2014-12-08 07:48:39 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-12-08 07:48:39 Open E Cry FIX \| Connecting to server prod.openecry.com:9400. \| 2014-12-08 07:48:42 OEC FIX Trading socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2014-12-08 07:48:42 OEC FIX Trading socket (1776) \| Connected. \| 2014-12-08 07:48:42 OEC FIX Trading socket (1776) \| Starting SSL connection. \| 2014-12-08 07:48:42 OEC FIX Trading socket (1776) \| SSL connection established. \| 2014-12-08 07:48:46 OEC FIX Trading: Sending the Logon message. \| 2014-12-08 07:48:46 OEC FIX Trading: Received a Logout message. \| 2014-12-08 07:48:46 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2014-12-08 07:48:46 OEC FIX Trading socket (1776) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-12-08 07:48:46 OEC FIX Trading socket (1776) \| SSL has been shut down. \| 2014-12-08 07:48:46 OEC FIX Trading socket (1776) \| SSL object has been freed. SSL state is now disconnected. \| 2014-12-08 07:48:46 OEC FIX Trading socket (1776) \| Shutdown and closed. \| 2014-12-08 07:48:46 OEC FIX Trading: Logged out and disconnected. \| 2014-12-08 07:48:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-12-08 07:48:46 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-12-08 07:48:46 Disconnected from Open E Cry. \| 2014-12-08 07:48:46 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-12-08 07:48:46 Open E Cry FIX \| Connecting to server prod.openecry.com:9400. \| 2014-12-08 07:48:49 OEC FIX Trading socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2014-12-08 07:48:49 OEC FIX Trading socket (1708) \| Connected. \| 2014-12-08 07:48:50 OEC FIX Trading socket (1708) \| Starting SSL connection. \| 2014-12-08 07:48:50 OEC FIX Trading socket (1708) \| SSL connection established. \| 2014-12-08 07:48:50 OEC FIX Trading: Sending the Logon message. \| 2014-12-08 07:48:50 OEC FIX Trading: Received a Logout message. \| 2014-12-08 07:48:51 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2014-12-08 07:48:51 OEC FIX Trading socket (1708) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-12-08 07:48:51 OEC FIX Trading socket (1708) \| SSL has been shut down. \| 2014-12-08 07:48:51 OEC FIX Trading socket (1708) \| SSL object has been freed. SSL state is now disconnected. \| 2014-12-08 07:48:51 OEC FIX Trading socket (1708) \| Shutdown and closed. \| 2014-12-08 07:48:51 OEC FIX Trading: Logged out and disconnected. \| 2014-12-08 07:48:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-12-08 07:48:51 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-12-08 07:48:51 Disconnected from Open E Cry. \| 2014-12-08 07:48:51 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-12-08 07:48:51 Open E Cry FIX \| Connecting to server prod.openecry.com:9400. \| 2014-12-08 07:48:54 OEC FIX Trading socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2014-12-08 07:48:54 OEC FIX Trading socket (1708) \| Connected. \| 2014-12-08 07:48:54 OEC FIX Trading socket (1708) \| Starting SSL connection. \| 2014-12-08 07:48:54 OEC FIX Trading socket (1708) \| SSL connection established. \| 2014-12-08 07:48:54 OEC FIX Trading: Sending the Logon message. \| 2014-12-08 07:48:55 OEC FIX Trading: Received a Logout message. \| 2014-12-08 07:48:55 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2014-12-08 07:48:55 OEC FIX Trading socket (1708) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-12-08 07:48:55 OEC FIX Trading socket (1708) \| SSL has been shut down. \| 2014-12-08 07:48:55 OEC FIX Trading socket (1708) \| SSL object has been freed. SSL state is now disconnected. \| 2014-12-08 07:48:55 OEC FIX Trading socket (1708) \| Shutdown and closed. \| 2014-12-08 07:48:55 OEC FIX Trading: Logged out and disconnected. \| 2014-12-08 07:48:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-12-08 07:48:55 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-12-08 07:48:55 Disconnected from Open E Cry. \| 2014-12-08 07:48:55 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-12-08 07:48:55 Open E Cry FIX \| Connecting to server prod.openecry.com:9400. \| 2014-12-08 07:48:58 OEC FIX Trading socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2014-12-08 07:48:58 OEC FIX Trading socket (1728) \| Connected. \| 2014-12-08 07:48:58 OEC FIX Trading socket (1728) \| Starting SSL connection. \| 2014-12-08 07:48:58 OEC FIX Trading socket (1728) \| SSL connection established. \| 2014-12-08 07:48:59 OEC FIX Trading: Sending the Logon message. \| 2014-12-08 07:48:59 OEC FIX Trading: Received a Logout message. \| 2014-12-08 07:48:59 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2014-12-08 07:48:59 OEC FIX Trading socket (1728) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-12-08 07:48:59 OEC FIX Trading socket (1728) \| SSL has been shut down. \| 2014-12-08 07:48:59 OEC FIX Trading socket (1728) \| SSL object has been freed. SSL state is now disconnected. \| 2014-12-08 07:48:59 OEC FIX Trading socket (1728) \| Shutdown and closed. \| 2014-12-08 07:48:59 OEC FIX Trading: Logged out and disconnected. \| 2014-12-08 07:48:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-12-08 07:48:59 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-12-08 07:48:59 Disconnected from Open E Cry. \| 2014-12-08 07:48:59 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-12-08 07:48:59 Open E Cry FIX \| Connecting to server prod.openecry.com:9400. \| 2014-12-08 07:49:02 OEC FIX Trading socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2014-12-08 07:49:02 OEC FIX Trading socket (1728) \| Connected. \| 2014-12-08 07:49:02 OEC FIX Trading socket (1728) \| Starting SSL connection. \| 2014-12-08 07:49:02 OEC FIX Trading socket (1728) \| SSL connection established. \| 2014-12-08 07:49:03 OEC FIX Trading: Sending the Logon message. \| 2014-12-08 07:49:03 OEC FIX Trading: Received a Logout message. \| 2014-12-08 07:49:03 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2014-12-08 07:49:03 OEC FIX Trading socket (1728) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-12-08 07:49:03 OEC FIX Trading socket (1728) \| SSL has been shut down. \| 2014-12-08 07:49:03 OEC FIX Trading socket (1728) \| SSL object has been freed. SSL state is now disconnected. \| 2014-12-08 07:49:03 OEC FIX Trading socket (1728) \| Shutdown and closed. \| 2014-12-08 07:49:03 OEC FIX Trading: Logged out and disconnected. \| 2014-12-08 07:49:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-12-08 07:49:03 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-12-08 07:49:03 Disconnected from Open E Cry. \| 2014-12-08 07:49:03 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-12-08 07:49:03 Open E Cry FIX \| Connecting to server prod.openecry.com:9400. \| 2014-12-08 07:49:06 OEC FIX Trading socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2014-12-08 07:49:06 OEC FIX Trading socket (1760) \| Connected. \| 2014-12-08 07:49:07 OEC FIX Trading socket (1760) \| Starting SSL connection. \| 2014-12-08 07:49:07 OEC FIX Trading socket (1760) \| SSL connection established. \| 2014-12-08 07:49:07 OEC FIX Trading: Sending the Logon message. \| 2014-12-08 07:49:07 OEC FIX Trading: Received a Logout message. \| 2014-12-08 07:49:07 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2014-12-08 07:49:07 OEC FIX Trading socket (1760) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-12-08 07:49:07 OEC FIX Trading socket (1760) \| SSL has been shut down. \| 2014-12-08 07:49:08 OEC FIX Trading socket (1760) \| SSL object has been freed. SSL state is now disconnected. \| 2014-12-08 07:49:08 OEC FIX Trading socket (1760) \| Shutdown and closed. \| 2014-12-08 07:49:08 OEC FIX Trading: Logged out and disconnected. \| 2014-12-08 07:49:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-12-08 07:49:08 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-12-08 07:49:08 Disconnected from Open E Cry. \| 2014-12-08 07:49:08 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-12-08 07:49:08 Open E Cry FIX \| Connecting to server prod.openecry.com:9400. \| 2014-12-08 07:49:11 OEC FIX Trading socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2014-12-08 07:49:11 OEC FIX Trading socket (1700) \| Connected. \| 2014-12-08 07:49:11 OEC FIX Trading socket (1700) \| Starting SSL connection. \| 2014-12-08 07:49:11 OEC FIX Trading socket (1700) \| SSL connection established. \| 2014-12-08 07:49:11 OEC FIX Trading: Sending the Logon message. \| 2014-12-08 07:49:11 OEC FIX Trading: Received a Logout message. \| 2014-12-08 07:49:12 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2014-12-08 07:49:12 OEC FIX Trading socket (1700) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-12-08 07:49:12 OEC FIX Trading socket (1700) \| SSL has been shut down. \| 2014-12-08 07:49:12 OEC FIX Trading socket (1700) \| SSL object has been freed. SSL state is now disconnected. \| 2014-12-08 07:49:12 OEC FIX Trading socket (1700) \| Shutdown and closed. \| 2014-12-08 07:49:12 OEC FIX Trading: Logged out and disconnected. \| 2014-12-08 07:49:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-12-08 07:49:12 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-12-08 07:49:12 Disconnected from Open E Cry. \| 2014-12-08 07:49:12 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-12-08 07:49:12 Open E Cry FIX \| Connecting to server prod.openecry.com:9400. \| 2014-12-08 07:49:15 OEC FIX Trading socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2014-12-08 07:49:15 OEC FIX Trading socket (1700) \| Connected. \| 2014-12-08 07:49:15 OEC FIX Trading socket (1700) \| Starting SSL connection. \| 2014-12-08 07:49:15 OEC FIX Trading socket (1700) \| SSL connection established. \| 2014-12-08 07:49:15 OEC FIX Trading: Sending the Logon message. \| 2014-12-08 07:49:16 OEC FIX Trading: Received a Logout message. \| 2014-12-08 07:49:16 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2014-12-08 07:49:16 OEC FIX Trading socket (1700) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-12-08 07:49:16 OEC FIX Trading socket (1700) \| SSL has been shut down. \| 2014-12-08 07:49:16 OEC FIX Trading socket (1700) \| SSL object has been freed. SSL state is now disconnected. \| 2014-12-08 07:49:16 OEC FIX Trading socket (1700) \| Shutdown and closed. \| 2014-12-08 07:49:16 OEC FIX Trading: Logged out and disconnected. \| 2014-12-08 07:49:16 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-12-08 07:49:16 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-12-08 07:49:16 Disconnected from Open E Cry. \| 2014-12-08 07:49:16 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-12-08 07:49:16 "

[2014-12-07 22:09:06] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to this section at the bottom of the OEC documentation: https://www.sierrachart.com/index.php?page=doc/openecry.php#ServerAvailability Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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