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Date/Time: Tue, 23 Oct 2018 04:31:12 +0000



data range new chart of new symbol

Support Request:
[2013-03-25 15:48:29]
Buddy - Posts: 12

[2013-03-25 15:52:11]
Sierra Chart - Max - Posts: 3510
To download more Intraday data, please refer to help topic 42 here:
http://www.sierrachart.com/index.php?l=doc/helpdetails42.html
Sierra Chart Support
[2013-03-25 15:54:35]
Buddy - Posts: 12
After adding a new intraday chart of a (new for me) symbol for future ESTX50-201306-DTB my chart stays blank although data are coming in in TWS from IB. In chart settings in the field data range shows up: unknown to unknown.
How can I change that? Thamk you
[2013-03-25 16:03:11]
Sierra Chart - Max - Posts: 3510
Please post the contents of the Message Log following the steps here:
http://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support
[2013-03-26 10:14:52]
Buddy - Posts: 12
Answer:
When I stopped trying after 5 hours on monday Sierra Chart did not receive real/time data for ESTX50/201306/DTB
However after starting up on tuesday in the morning local time, your time about 06:00 intraday data real time were receiving by Sierra Chart. I don't know why.

Thank you for trying to help me

Ton

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